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Apr 26, 2024 · If you see an unfamiliar transaction, call your state’s EBT hotline number right away. Your state may require you to change your PIN, report your card stolen, and/or request a new card. Your state may also offer EBT card lock/unlock features or out-of-state and online transaction blocking.
Let SNAP households know how to opt into card security services that proactively protect their cards and PINs. Join the state-led fraud workgroup that is taking steps to better understand card skimming and share prevention strategies.
Oct 11, 2024 · SNAP recipients can submit claims to request the replacement of SNAP and/or Cash Assistance benefits stolen electronically through EBT card skimming and phishing scams. Even if the SNAP or TA case has closed since benefits were stolen, cardholders may still be eligible for replacement benefits.
Oct 30, 2023 · Tips to keep your SNAP EBT card information safe include protecting your PIN number and monitoring your account carefully. If you think your card information was stolen, or if you’ve lost the card itself, the first step is calling your local EBT customer service hotline.
- Overview
- Requesting a Card Online
- Calling Customer Service
- Replacing Your Card in Person
If you receive food or economic assistance from the government, you likely have an Electronic Benefits Transfer (EBT) card. This card operates just like a debit card, and your benefits are deposited in your account each month. If your card is damaged, or if it is lost or stolen, you can call or stop by a local office to have it replaced. In some st...
Visit your local EBT website.
If your state or local benefits office has a website where you can manage your benefits account, you may be able to request a replacement card online. This service is not available in all areas.
If you already have an account, log on to determine whether you can request a replacement card from the website.
If you don't have an account, you may want to check to make sure you can order a replacement card online before you register. Look on your state or local benefits website for a "lost/stolen EBT card," "replacement EBT card," or something similar.
Complete the replacement form for Medicaid.
If you have Medicaid benefits on your EBT card, there may be a separate form that you have to fill out before you can receive a replacement card.
Call the customer service number for your local benefits office.
Your state benefits agency has a toll-free automated number that is available 24 hours a day, 7 days a week. Use this number to request a replacement card as soon as you notice your card is missing.
If you don't know the number off the top of your head, check the website of your state's benefits agency.
If your card is only for Medicaid benefits, you may have to call a different number.
If you lost your EBT card, select the prompt to report your card lost or stolen. If you still have your card, but it is damaged or unreadable, there may be another option that would enable you to get another card with the same number.
You may initially be prompted to enter your EBT card number. If your card was lost or stolen, wait through this prompt to be immediately given the option to report your card as lost or stolen.
Check office hours and locations.
If you need a replacement card immediately, you can go to a local office in person and have a new card printed immediately. Depending on where you live, there may only be particular offices that print replacement cards.
Call the local number for your benefits office if you want to request a replacement card in person. You may have more efficient service if you make an appointment rather than walking in.
Most benefits offices are open Monday through Friday during regular business hours. Some may remain open for an hour or two in the evening.
Visit your local benefits office to apply for a waiver.
Some states charge a replacement fee for your card, which is taken out of your monthly benefits. In some cases, you may be entitled to a waiver of this fee.
What to do if your benefits are stolen through card skimming or other forms of electronic theft? If you believe you are the victim of card skimming or other forms of electronic theft, you may now be able to receive up to two months of replacement benefits.
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Jun 21, 2024 · Take the following actions to recover your stolen SNAP benefits: Change your PIN number right away to prevent further theft by calling DHS Customer Service at 1-800-997-3333 or online at www.NJFamiliesFirst.com. You have the option to request a replacement card, or just re-PIN your current card.
