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If your EBT card is Lost, Stolen, or Damaged. Call customer service right away at (877) 328-9677. Once reported, your EBT card is disabled and you are told how to get a new card. Call customer service as soon as possible! If someone uses your card and personal identification number (PIN) to get benefits, these benefits might not be replaceable ...
Never give out your social security number, EBT card number or PIN to anyone. If you have already provided card numbers and PINs to a third party you should call (877) 328-9677 to change your PIN or to report your EBT cards as lost or stolen. If your EBT card is Lost or Stolen. Call customer service right away at (877) 328-9677.
The customer service telephone number is (877) 328-9677, which is printed on the back of your EBT card. Questions regarding benefit eligibility and/or monthly benefit amount, or anything else having to do with benefit eligibility, such as what forms to submit and where to submit them, should be directed to your local county public assistance ...
- Overview
- Requesting a Card Online
- Calling Customer Service
- Replacing Your Card in Person
If you receive food or economic assistance from the government, you likely have an Electronic Benefits Transfer (EBT) card. This card operates just like a debit card, and your benefits are deposited in your account each month. If your card is damaged, or if it is lost or stolen, you can call or stop by a local office to have it replaced. In some st...
Visit your local EBT website.
If your state or local benefits office has a website where you can manage your benefits account, you may be able to request a replacement card online. This service is not available in all areas.
If you already have an account, log on to determine whether you can request a replacement card from the website.
If you don't have an account, you may want to check to make sure you can order a replacement card online before you register. Look on your state or local benefits website for a "lost/stolen EBT card," "replacement EBT card," or something similar.
Complete the replacement form for Medicaid.
If you have Medicaid benefits on your EBT card, there may be a separate form that you have to fill out before you can receive a replacement card.
Call the customer service number for your local benefits office.
Your state benefits agency has a toll-free automated number that is available 24 hours a day, 7 days a week. Use this number to request a replacement card as soon as you notice your card is missing.
If you don't know the number off the top of your head, check the website of your state's benefits agency.
If your card is only for Medicaid benefits, you may have to call a different number.
If you lost your EBT card, select the prompt to report your card lost or stolen. If you still have your card, but it is damaged or unreadable, there may be another option that would enable you to get another card with the same number.
You may initially be prompted to enter your EBT card number. If your card was lost or stolen, wait through this prompt to be immediately given the option to report your card as lost or stolen.
Check office hours and locations.
If you need a replacement card immediately, you can go to a local office in person and have a new card printed immediately. Depending on where you live, there may only be particular offices that print replacement cards.
Call the local number for your benefits office if you want to request a replacement card in person. You may have more efficient service if you make an appointment rather than walking in.
Most benefits offices are open Monday through Friday during regular business hours. Some may remain open for an hour or two in the evening.
Visit your local benefits office to apply for a waiver.
Some states charge a replacement fee for your card, which is taken out of your monthly benefits. In some cases, you may be entitled to a waiver of this fee.
Apr 25, 2024 · Lost, Damaged, Stolen Cards . If your card is lost, damaged, or stolen you should report it to customer service immediately at 877- 328-9677 to have your EBT card canceled. If benefits are withdrawn by someone else before you call Customer Service, your benefits might not be replaced.
Electronic Benefits Transfer (EBT) is the benefit delivery system that allows CalFresh, CalWORKs, and other program recipients to use a card, much like a debit card, to access their food and cash benefits. Additionally, EBT cardholders are able to use their benefit cards for online purchasing at Safeway, Amazon, Walmart, and more.
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The CalFresh office must make replacement EBT cards available for pick up or place the card in the mail within two business days following notice by the household the card has been lost, stolen or damaged. [7 C.F.R. § 274.6(b); MPP § 16-517.1.] The new card will have the same amount of CalFresh benefits that were on the old card at the time ...
