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  1. If your PRESTO card wasn’t registered to an account when it was lost, stolen or damaged, you can’t cancel your card or transfer your balance. This includes PRESTO in Mobile Wallet cards. Create a PRESTO account and add your card to it to protect your balance.

  2. Find answers to all your questions about reporting your lost or stolen card and transferring your balance to another card on the same account or to a new replacement card.

  3. Here’s the step-by-step of how to report a lost card: 1. Go to prestocard.ca and sign-in to your account. 2. Click on the card you lost. 3. Click on ‘Report Lost Card.’ 4. Choose the option ...

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    • PRESTO
  4. Has your PRESTO card been lost or stolen? Find out how to report a lost card, and how to transfer your balance and details to a new card in this video.

  5. If your physical PRESTO card is ever lost or stolen, you can cancel it and transfer funds to another physical PRESTO card. Autoload/Autorenew Add funds instantly and automatically whenever your balance falls below a set amount.

  6. Seeing as you're asking theoretically, it's best to be proactive about this. Step 1: Head to https://www.prestocard.ca/en/ and sign up for an account. Now that you've done that, register the card you have and attach it to your new account. Step 2: Spend $6 and buy another Presto card.

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  8. If a card is lost, stolen or damaged and has been registered, log into your account at prestocard.ca, click on Report Now and read the instructions. Alternatively, you can call PRESTO at 1-877-378-6123 to report the card lost or stolen.

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