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      • PRESTO account customers who have lost their PRESTO card or had it damaged can purchase a replacement card and have their balance, passes, fare type and settings transferred over to the new card.
      www.railfans.ca/news/what-you-need-to-know-about-presto-before-jumping-on-transit-again
  1. When your physical PRESTO card is lost, stolen or damaged cancel your card right away to protect your balance and transit passes. You can cancel any PRESTO card that’s been added to your PRESTO account and have the balance, passes, fare type and settings transferred to another card on your PRESTO account, or to a new card.

  2. Find answers to all your questions about reporting your lost or stolen card and transferring your balance to another card on the same account or to a new replacement card.

  3. Balance Protection. If your physical PRESTO card is ever lost or stolen, you can cancel it and transfer funds to another physical PRESTO card. Autoload/Autorenew. Add funds instantly and automatically whenever your balance falls below a set amount. Add passes automatically every month.

  4. Here’s the step-by-step of how to report a lost card: 1. Go to prestocard.ca and sign-in to your account. 2. Click on the card you lost. 3. Click on ‘Report Lost Card.’ 4. Choose the option ...

    • 3 min
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    • PRESTO
  5. If your card is stolen or lost: 1. Visit any of the 11 transit agencies that use PRESTO. 2. Call 1-877-378-6123 or 1-800-855-0511 If your card is registered, your money is protected. Your card will be cancelled and your money will be transferred to a new card.

  6. Seeing as you're asking theoretically, it's best to be proactive about this. Step 1: Head to https://www.prestocard.ca/en/ and sign up for an account. Now that you've done that, register the card you have and attach it to your new account. Step 2: Spend $6 and buy another Presto card.

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  8. City of Hamilton residents 80 years of age or older can receive a Golden Age Pass for free. Lost, stolen or damaged PRESTO cards or photo ID cards will require a replacement fee. You must be 80 years of age or older and a resident of Hamilton.

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