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  1. If your PRESTO card wasn’t registered to an account when it was lost, stolen or damaged, you cant cancel your card or transfer your balance. This includes PRESTO in Mobile Wallet cards. Create a PRESTO account and add your card to it to protect your balance.

  2. Find answers to all your questions about reporting your lost or stolen card and transferring your balance to another card on the same account or to a new replacement card.

  3. Find answers to all your questions about creating and managing your PRESTO account. Discover the benefits of registering your PRESTO card and how it can improve your transit experience.

  4. Since you registered it, no one can try to register the card you lost to another account. Easy peasy. It'll be even more so once Presto gets into the 2020s and allows you to load your card directly to an NFC device like a phone or smartwatch.

  5. If your card is ever lost or stolen, your funds are protected. You can also review your card activity and set up Autoload and Autorenew to have funds or transit passes automatically added to your card.

  6. If you happened to note down the card number and verification code or take a picture of the back of the card, you can register it to an account and report it lost. Otherwise, you are most likely out of luck. If you think you dropped it on the TTC you could try their lost property office at 416 393 4100.

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  8. Has your PRESTO card been lost or stolen? Find out how to report a lost card, and how to transfer your balance and details to a new card in this video.

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