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If your PRESTO card wasn’t registered to an account when it was lost, stolen or damaged, you can’t cancel your card or transfer your balance. This includes PRESTO in Mobile Wallet cards. Create a PRESTO account and add your card to it to protect your balance.
- Contact Us: Live Chat, Phone Support & Help - PRESTO Card
Have a question or need some help with PRESTO? Get in touch...
- Transfer Balance & Other Lost Card FAQs| PRESTO
Find answers to all your questions about reporting your lost...
- Contact Us: Live Chat, Phone Support & Help - PRESTO Card
Find answers to all your questions about reporting your lost or stolen card and transferring your balance to another card on the same account or to a new replacement card.
Seeing as you're asking theoretically, it's best to be proactive about this. Step 1: Head to https://www.prestocard.ca/en/ and sign up for an account. Now that you've done that, register the card you have and attach it to your new account. Step 2: Spend $6 and buy another Presto card.
If your card has been lost or stolen visit our Lost or Damaged Card page to learn how to transfer your balance to a new card. Some local transit agencies will provide a PRESTO card refund in person, if the balance on your card is less than $50.
Has your PRESTO card been lost or stolen? Find out how to report a lost card, and how to transfer your balance and details to a new card in this video.
Jun 23, 2024 · If your PRESTO card is lost, stolen, or damaged, you can cancel it and transfer your remaining balance to another card for continued use. Luckily, this process can be done through a few methods: logging in to your PRESTO account on their website (recommended), using the PRESTO app’s chat feature, or calling their customer service line.
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What are the benefits of a Presto card?
If your card is ever lost or stolen, the money can be transferred to a replacement card. Using a PRESTO card simplifies fare payments. No more cash, paper tickets or passes to worry about. Plus, you can use it across 11 transit agencies in the Greater Toronto and Hamilton Area (GTHA) and Ottawa area.