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      • If your PRESTO card or PRESTO Ticket is declined at a station, you should go to a self-serve machine and check your card or Ticket. If you still have money on your card or your PRESTO Ticket is still valid, please speak to a Customer Service Agent or Collector.
      www.ttc.ca/Fares-and-passes/PRESTO-on-the-TTC
  1. Welcome to our Frequently Asked Questions page! Here, you'll find answers to some of the most common questions about our PRESTO products and services.

  2. Was loading my presto this morning via the mobile app, and had it decline a certain method twice. Both times it did actually charge my credit card, but it didn't add any funds. Is this a common issue/what are my chances of getting that money back?

  3. If you forgot to tap off and the fare deducted from your physical PRESTO card, PRESTO in Mobile Wallet, or charged to your credit or debit card, is incorrect, you can request a refund by either calling the GO contact centre at 1-888-438-6646 or by filling out our webform.

  4. Find answers to all your questions about the official PRESTO app and how you can load your card instantly, access real-time updates and check your transfer window.

  5. Complete the online registration form. Wait 24-48 hours for the PRESTO network to update. Tap your card to a PRESTO device within 30 days to update your card's registration. It's a a security feature should you lose your card between loading it and tapping it.

  6. www.prestocard.ca › en › supportNew to PRESTO

    Are you new to PRESTO? Don't worry, we've got you covered! Check out our list of frequently asked questions to get the answers you need to start using PRESTO!

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  8. You’re seeing this message because the PRESTO device is picking up signals from other card(s) that are close to your PRESTO card, preventing payment from being accepted. Make sure you tap only your PRESTO card on the reader – not your whole wallet or purse.

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