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- “The central element of the service value system is the service value chain, an operating model which outlines the key activities required to respond to demand and facilitate value realization through the creation and management of products and services.”
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What is a service value chain?
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Jul 26, 2022 · What is the service value chain? The service value chain sits at the heart of the ITIL service value system, which the ITIL 4 Foundation Edition describes as “a model representing how all the components and activities of an organization work together to facilitate value creation.”
- It Support
A self-service portal (or, in other words, tier 0 of your...
- ITIL
The Service Value Chain. ITIL 4 describes the Service Value...
- It Support
- What Do You Observe?
- ITIL 4 Service Value Chain – Demand
- ITIL 4 Service Value Chain – Engage
- ITIL 4 Service Value Chain – Plan and Improve
- Obtain and Build – Design and Transition – Deliver and Support
- ITIL 4 Service Value Chain – Deliver and Support
- Value = Products and Services
- Further Reading
Sherlock Holmes in a “Scandal in Bohemia” tells Watson: “You see, but you do not observe.”The same might be true with the ITIL 4 service value chain. So please stop reading for a moment. Look at the ITIL 4 service value chain diagram. Observe and consider the impact of what it depicts against the way you deliver value with technology-based solution...
Does your demand flow like this: do this now, oh wait, not that but this, but could you do that by spending less and could we have it sooner? They DEMAND and you do what? It might be time to consider the ITIL 4 service value chain!
Whoever encouraged the use of this word in the ITIL 4 service value chain model deserves an award! They demanded and now you’ll engage to consider why they want this, how it will benefit them, and what has to occur next to meet their demand. Engage is the often-missing step in the ITIL 4 service value chain which needs to become mandatory. Consider...
Some people see waterfall in the ITIL 4 service value chain. I observe one continuous process. The ITIL 4 service value chain’s Plan and Improve: I try something, I learn from the outcome, and I improve. This activity encompasses the delivery lifecycle. It’s not something that occurs at the beginning and the end. I can drop it in anywhere I need to...
Some people see waterfall in the ITIL 4 service value chain. I observe a constant set of activities. People engage to build something that’s based on an agreed design which when transitioned is affirmed by the people engaged to create or benefit from that Value. All happy? Great then let’s deliver and support it no matter where it resides. Making p...
A further point on this aspect of the ITIL 4 service value chain. After four decades of supporting technology services for a variety of organizations, the one thing I’ve learned is that if you don’t engage on the way things will change or on how things need to be resolved if they break, then your service will always suffer. Deliver and support in t...
As written in many blogs and books: no matter what you do in your pipeline or technology lifecycle, or no matter how good and fast you are, it’s all a waste if what you deliver is of no use or poor quality. The same is true with the ITIL 4 service value chain. Value is only perceived when that product or service is used and appreciated. You can’t d...
If you liked this ITIL 4 service value chain article, the following ITIL 4 articles are also very popular with ITSM.tools readers: Please use the website search capability to find other helpful ITIL and ITSM articles on topics such as what customers expect, the IT service desk and service management practices, customer service, making continual imp...
- Daniel Breston
Oct 14, 2020 · The ITIL 4 Service Value Chain is a flexible operating model containing six activities needed to transform demand into value for customers.
Jan 29, 2024 · The service value chain is an operating model that lists the activities necessary to create value with a product or service. Whereas ITIL v3 focused on the service lifecycle of strategy, design, transition, operation, and continual improvement, ITIL 4 does it differently.
May 25, 2023 · The ITIL 4 Service Value Chain (SVC) is the centerpiece of the Service Value System (SVS) which has all the key exercises, which are needed to be performed for achieving the service value through the service results (yields) and outputs.
Jul 11, 2023 · What Exactly is the Service Value Chain? Imagine the Service Value Chain as a giant puzzle that makes up the core of ITIL 4’s service management approach. This puzzle has six crucial pieces: Plan, Improve, Engage, Design & Transition, Obtain/Build, and Deliver & Support. Every single one of them is essential to create and manage effective services.
Jul 5, 2022 · Basically, the Service Value Chain is the operational model at the core of the Service Value System. It provides a new lens through which to view and manage services—one which compels organizations to frame all activity with two things: the demand that triggers activity and the value it creates.
