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May 3, 2024 · Why Good Customer Service Is Important. Customer service isn’t limited to a one-time interaction at the point of a sale, but rather is an ongoing process that touches on every part of the buyer ...
Oct 31, 2024 · A positive attitude is a state of mind in which an individual looks at things favorably or with optimism. This trait is an important part of customer service as it shows professionalism and leads to greater customer satisfaction overall. When employees are happy, it makes customers feel good and puts them in the same state of mind.
May 12, 2024 · 2. Empathy. 96% of customers cite empathy as the key quality of any good customer service rep. Customer service is all about human connection. Customers are often frustrated, confused, or disappointed when they contact us. Empathy is the key to acknowledging their feelings and building rapport.
Feb 26, 2024 · Tenacious: Persistence is key in customer service, especially when faced with challenging tasks or situations. A tenacious spirit helps see through customer issues to a satisfactory resolution, demonstrating dedication and reliability. Decisive: The ability to make quick, effective decisions benefits both the customer and the service provider.
Dec 21, 2023 · 5. Adaptability and Flexibility. Adaptability and flexibility in customer service are essential skills that go hand in hand with delivering personalized and effective customer experiences. These qualities of good customer service enable service representatives to tailor their approach to meet the diverse and evolving needs of customers.
Jan 17, 2023 · 20. Empowered. When your customer service reps feel empowered to help customers, they're more likely to empower customers to help themselves. Empowerment, confidence, and knowledge go hand in hand (in hand). Reps who are assured in what they're talking about make customers feel like they're in good hands.
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3. Empathy is often hailed as a crucial trait in customer service. It's easy to see why: it's the ability to put yourself in the other person's shoes. But as I argued in " Forget Customer Empathy — Do This Instead ", I would replace empathy by compassion . This is based on Paul Bloom's book " Against Empathy ".
