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1. crtc.gc.ca › eng › phoneThe Wireless Code, simplified | CRTC

   crtc.gc.ca › eng › phone

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   The Wireless Code, simplified. The Canadian Radio-television and Telecommunications Commission (CRTC) has created this Wireless Code (the Code) so that consumers of retail mobile wireless voice and data services (wireless services) will be better informed of their rights and obligations contained in their contracts with wireless service providers (service providers).

2. crtc.gc.ca › eng › phoneProtected by the Wireless Code | CRTC

   crtc.gc.ca › eng › phone

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   Wireless Code Public Opinion Research – Executive Summary (April 7, 2014) Wireless Code Public Opinion Research – Quantitative Research Report (April 7, 2014) Related links. Decisions Related to the Wireless Code; Simplified Wireless Code; If you have more questions regarding the wireless code, please contact our Support Centre. Date ...

3. crtc.gc.ca › eng › phoneYour consumer rights for cell phones | CRTC

   crtc.gc.ca › eng › phone

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   Your consumer rights for cell phones. We want Canadians to have access to high-quality wireless services at affordable prices. Learn more about mobile services available in Canada and what we are doing to empower Canadians to make informed choices about their cellular services and take advantage of competitive offers in the marketplace.

4. canadatelecoms.ca › the-wireless-codeThe Wireless Code - Canadian Telecommunications Association

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   If you think that your rights under the Wireless Code are not being respected, you should first try to resolve the issue with your service provider. If you are unable to resolve the issue, you may contact the Commissioner for Complaints for Telecommunications Inc. at: Mail: P.O. Box 560067, Minto Place RO, Ottawa ON K1R 7Z1 . TTY: 1-877-782-2384

5. www.rogers.com › support › mobilityThe Wireless Code - Rogers

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   • Critical Information Summary: Understanding your Rogers wireless account is easier than ever. Whenever we provide you with a wireless service agreement, we also provide you with a critical information summary highlighting the most important aspects of your contract with us.
   • Contract Delivery: All postpaid customers can receive their contract either in paper format or by email. They can also request a copy of it for free at any time.
   • Device Unlocking: All new devices will be sold unlocked* and any existing Rogers devices held by our customers can be unlocked for free at any time.
   • Domestic Data Overage Cap: All lines on an account are covered under a $50 domestic data overage cap.

6. www.ccts-cprst.ca › wireless-codeWireless Code - CCTS

   www.ccts-cprst.ca › wireless-code

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   In June 2013 the Canadian Radio-television and Telecommunications Commission (CRTC) created the Wireless Code, a mandatory code of conduct that applies to all wireless service providers and to all retail mobile wireless voice and data services. As explained in the CRTC’s detailed regulatory policy, the goal of the Wireless Code is to make it easier for individual and small business customers ...

7. People also ask

   What is a wireless code in Canada?

   • Every Canadian with a mobile plan is protected by the Wireless Code. The Wireless Code sets out your consumer rights and the rules your provider must follow. Differences between postpaid and prepaid services. Learn more about low-cost, occasional-use, talk, text and data plans. What is roaming?

   Your consumer rights for cell phones | CRTC

   crtc.gc.ca/eng/phone/mobile/clients.htm

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   What is the Wireless Code?

   • The Wireless Code will contribute to a more dynamic wireless market. The Code applies to all wireless services, whether purchased on a stand-alone basis or as part of a bundle, and whether purchased in person, online, or over the phone. All service providers must comply with the Code. All sections of the Code apply to postpaid services.

   The Wireless Code, simplified | CRTC

   crtc.gc.ca/eng/phone/mobile/codesimpl.htm

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   What is the CRTC Wireless Code?

   • The Canadian Radio-television and Telecommunications Commission (CRTC) has created this Wireless Code (the Code) so that consumers of retail mobile wireless voice and data services (wireless services) will be better informed of their rights and obligations contained in their contracts with wireless service providers (service providers).

   The Wireless Code, simplified | CRTC

   crtc.gc.ca/eng/phone/mobile/codesimpl.htm

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   What if my rights under the Wireless Code are not being respected?

   • If you think that your rights under the Wireless Code are not being respected, you should first try to resolve the issue with your service provider. If you are unable to resolve the issue, you may contact the Commissioner for Complaints for Telecommunications Inc. at: Mail: P.O. Box 560067, Minto Place RO, Ottawa ON K1R 7Z1 TTY: 1-877-782-2384

   The Wireless Code - Canadian Telecommunications Association

   canadatelecoms.ca/consumer_resource/the-wireless-code/

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   Does Rogers support the Wireless Code?

   • Rogers was one of the original supporters of the Code and believes in giving our valued customers more choice, freedom and control over their wireless services. Customers with accessibility needs are encouraged to watch The Wireless Code and Your Rights as a Canadian Wireless Consumer.

   The Wireless Code - Rogers

   www.rogers.com/support/mobility/the-wireless-code

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   What if I'm Not satisfied with the Wireless Code?

   • If you’re not satisfied with the answer, contact the Commission for complaints for telecom-television services (CCTS). Each year the CCTS reports publicly on all consumer complaints related to the Wireless Code and the types of complaints that have been resolved.

   Protected by the Wireless Code | CRTC

   crtc.gc.ca/eng/phone/mobile/code.htm

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8. www.canada.ca › en › radio-televisionCRTC provides greater protection for wireless consumers - Canada

   www.canada.ca › en › radio-television

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   Mar 4, 2021 · The Wireless Code was created in 2013, and reviewed in 2017, as a mandatory code of conduct for all wireless services providers. According to the CRTC’s Communications Monitoring Report , the 5GB mobile package subscribers paid a monthly average of $48.82 in 2019, a drop since 2016 where the monthly average was $77.47 for a similar plan.