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  1. Search for a Canadian postal code by civic, rural route or post office box address. Start typing the address. Wait a few days and try again. It may take several weeks for new buildings and developments to be assigned postal codes. Please double-check the address for any typos or errors.

  2. Find a Postal Code. Start typing a Canadian address in the box provided. Suggested addresses appear as you type. Select your address from the list of suggestions. For some addresses, you may also be prompted to select an appropriate unit number.

  3. There would have been either a Purolator waybill or Canada Post waybill attached to the bottom of the letter. Follow the instructions on the letter and keep it for your records. It contains the Postal Tracking number you’ll need as proof of shipping.

  4. Contact us by phone, email, facebook, Twitter or visiting a Virgin Mobile store.

  5. Enter the address, rural route or postal box number. Find postal code.

  6. Enter your postcode to find out if Virgin Media superfast fibre broadband services are available in your area with our Broadband Postcode Checker tool.

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  8. Check out everything you can do using My Account: Our My Account app makes it easy to: Keep track of your usage; Pay your bill ; Grab a travel bundle before you go

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