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Get help from a Care Rep on social media. ... Within Canada 1-888-999-2321 Or dial 611 from your Virgin Plus phone. ... Move your internet or TV service >
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1.888.999.2321. or by dialling 611 from your Virgin Mobile phone. Member Care Hours : 9:00 am to 9:00 pm – Monday to Saturday. 10:00 am to 7:00 pm – Sunday. If you're not happy we're not happy. That's why we're the only mobile company to ever win the J.D Power and Associates "Highest in Customer Satisfaction with Prepaid Wireless Services ...
Virgin Media customer service phone number. Virgin Media's general number for customer services is 0345 454 1111. Dialling it will take you to a multiple choice options menu where you can use the numbers on your phone to choose the series of options pertinent to your query or issue. Broadly, this number is good for everything if you're a Virgin ...
- Overview
- Calling Virgin Media
- Chatting Online with Virgin Media
- Communicating Through the Virgin Media Community Forums
- Using the Accessibility Services Options
- Utilizing Online Forms for Virgin Media Ireland
There are many ways to contact Virgin Media UK and Ireland if you encounter any problems, or have a question about their services. Virgin Media does not have a contact email, so employ a different method contact them. You can call, live message, use the community forums, or use a relay service to get the help you need.
Call 150 from any UK Virgin Media phone or mobile.
The 150 number is free from charges, and is recommended for most questions about broadband, TV, and landline services. This line is open seven days a week, from 8am to 10pm.
You may experience a wait time when calling Virgin Media, due to the volume of calls they receive. If possible, avoid calling when you are rushed for time.
Dial 780 for mobile services from any UK Virgin Media mobile.
This number is specifically for questions about mobile services, and can only be accessed from a Virgin Media mobile phone. This line is available from 8am to 10pm, Monday to Sunday.
Use Virgin Media phone lines when calling from a different provider.
Select a relevant topic on the contact page of Virgin Media.
Both Virgin Media UK and Virgin Media Ireland provide a live, online messaging service with customer service representatives. This is also recommended for most enquiries about broadband. TV, phone, and mobile services.
The Virgin Media UK live chat service is available at
from 8am to 8pm, Monday to Saturday.
The Virgin Media Ireland live chat service can be found at
from 9am to 5pm, Monday to Saturday.
Browse through the Virgin Media community forums.
The Virgin Media UK and Virgin Media Ireland each provide a community forum, where both customers and Virgin Media representatives will answer questions. There are numerous sections for each Virgin Media service.
The UK community forum is at
The broadband, TV, mobile, phone, and security services of Virgin Media are all well discussed in the community forums.
Use the search bar to find relevant boards.
The search bar is located at the top of the page, and searching a few key words about your question or issue will bring up relevant community results. There is a large amount of content in the forums, so it's likely that your problem or question has already been answered.
Call the text relay freephone number on 18001 0800 052 2164.
This is a service for deaf, hard of hearing, or speech impaired Virgin Media UK customers. The text-to-voice and voice-to-text services are provided by relay assistants.
Use the video relay service for sign language users.
Customers who use British Sign Language can use their webcam to connect with Virgin Media UK, via the video relay service. You will communicate with a qualified sign language interpreter, who will relay the information to the contact team.
The video relay service is available Monday to Friday, 9am to 8pm, and Saturday and Sunday, 9am to 4pm.
Fill in the Virgin Media Ireland alternative contact form.
Click on “Write to us” on the Virgin Media Ireland contact page.
has the three options of technical support, customer support, and mobile support. Select the option most fitting for your enquiry, and click on the online form button.
Only Virgin Media Ireland provides online forms for contact. Virgin Media UK does not provide this service.
Online forms are different from the online chat service as you will not get a reply instantly, but you can use this at any day or time.
Give thorough and clear information about your issue or enquiry. Make sure you select the correct contact reason so that the right representative can help you.
You can add attachments in this section of the contact form. This is useful if photos will help your explanation.
Feb 21, 2024 · 1 ACCEPTED SOLUTION. Graham_A. Very Insightful Person. Options. on 21-02-2024 10:14. @lewy_lewis It is the same number as for other support issues 0345 454 1111. Select the option for technical issues and then the option for email. However, it may be better to explain the issue in more detail here and the community and/or VM Forum Team ...
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Jul 31, 2024 · A good starting point for making a complaint to Virgin Media is to simply pick up the phone and call the customer services number on 0345 454 1111 or 150 from a Virgin landline, available from Monday to Friday from 8am to 9pm, or on Saturday and Sunday from 8am to 6pm. Virgin Media mobile numbers have a separate number to call.
