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O2 Refresh still lets you change phones whenever you want and you'll still receive free technical advice from our O2 Gurus, have free nationwide access to O2 Wifi, and enjoy exclusive deals and discounts with O2 Priority. If you have O2 Switch Up, you can switch to a new phone every 90 days.
- Upgrading Your Device
Upgrading on O2 Refresh. If you're on O2 Refresh, you can...
- Tariff Options
As a valued O2 customer we’ll always make sure you’re on the...
- O2 Open
At any one time, you can have a maximum of two O2 Open...
- After You Upgrade to O2 Refresh
If you took out an O2 refresh contract after 17 December...
- Calling Abroad From The UK
Any call or text you make or send from the UK to another...
- MOD Personnel - Suspending Contracts of MOD Spouses and Families
start and end date of deployment. your phone’s IMEI (to find...
- Using Your Phone Abroad
If you’re on Pay Monthly, you can still get our full O2...
- Offers Explained
O2 Refresh splits your Pay Monthly bill into two parts. The...
- Upgrading Your Device
- Here's How Much O2 and Virgin Mobile Prices Will Rise by in April
- Out of Contract? You're Free to Leave – So Check If You Can Switch and Save
- Within Your Minimum Contract term? You Can't Cancel Penalty-Free
These providers use the January retail prices index (RPI) rate of inflation as part of their price rise calculation. This RPI figure – 13.4% – was published today (Wednesday 15 February), so we now know the exact price hikes the firms will implement.
If you're outside your minimum contract term with either O2 or Virgin Mobile, you can leave at any point penalty-free – and given the best mobile deals tend to be for newbies, there's a good chance you're overpaying anyway. Benchmark prices elsewhere and if you can get a cheaper deal, ditch and switch – you can use our Cheap Mobile Findertool to se...
If you're in contract – meaning you actively signed up to a new tariff within the last year or possibly two (do check) – these price rises will have been written into that contract. Unfortunately this means you won't be able to cancel penalty-free. If you're unhappy with the price rise, you should note when your contract's due to end and start look...
- Petar Lekarski
- Assistant Editor-News & Investigations
Mar 7, 2022 · O2 is notifying all customers it’ll be increasing tariff prices by almost 8% this spring, with an additional 3.5% hike targeting newer users.
Feb 17, 2022 · O2 said only customers who joined or upgraded after 25 March 2021 would pay the full increase. Bills for customers who joined earlier will go up just by the current RPI rate of 7.8%.
- O2 Refresh decouples phones and airtime. O2 Refresh essentially ends the idea of paying a monthly fee for a phone and airtime as part of a single package.
- You can change your phone whenever you want. The whole idea is that whenever you want to change your phone, you can. So if you get sick of your Samsung Galaxy S22, for example, you can swap it out for the iPhone 14 instead.
- It’s not the cheapest option. When you change your phone, you need to pay the balance of your phone plan (not your airtime plan, the cost of which O2 waives).
- But you can get money off. Because of O2’s Recycle plan, you can get up to £260 off the price of a new phone when you do decide to change. So if you change your handset a lot, this could be a smart way to go.
Mar 26, 2021 · Mobile users who sign up to a pay-monthly or Sim-only contract with O2 from 25 March, including existing customers who renew their contracts after this date, will be hit with price hikes of at least 3.9% from April 2022. It comes as the provider shakes up its terms and conditions. We outline what's happening below.
People also ask
What's going on with O2 in 2022?
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How will O2 Refresh affect my phone bill?
Sep 3, 2020 · O2 Refresh the ins and outs. O2 Refresh is a neat idea and it’s been around for a while, but if you’re on another network or have been with O2 since before it rolled out its Refresh initiative it might have passed you by. So what is it?
