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Sep 28, 2023 · 33 Common Sales Objections (and How to Handle Them) “I need some time to think about it.”. “It’s too expensive.”. “Just send me some information.”. If you’ve ever worked in a sales role, you know that every prospect has an objection. There’s some hesitation or drawback that keeps them from signing on the dotted line.
- Leslie Ye
- "It's too expensive." Price objections are the most common type of objection and are even voiced by prospects who have every intention of buying. Beware — the moment you start focusing on price as a selling point, you reduce yourself to a transactional middleman.
- "There's no money." It could be that your prospect's business simply isn't big enough or generating enough cash right now to afford a product like yours.
- "We don't have any budget left this year." A variation of the "no money" objection, what your prospect's telling you here is that they're having cash flow issues.
- "We need to use that budget somewhere else." Prospects sometimes try to earmark resources for other uses. It's your job to make your product/service a priority that deserves budget allocation now.
- Kyle Parrish
- We're not interested. Ah, the “we’re not interested” objection. This is a common one, but it’s not necessarily a bad thing. Just because they’re not interested now doesn’t mean they never will be.
- We're too busy. Don’t allow yourself to be brushed off, even if they are legitimately busy. Instead, take it one step further and ask them when would be a better time to call back.
- We're not sure what we need. This is an opportunity to learn more about the prospect’s needs. By asking follow-up questions, you can get an adequate understanding of their requirements and see if your product is a good fit for them.
- We don't have the budget for that. Budget is always a tricky subject, but everyone has one. This objection is common, but it’s not always accurate. There are ways to work around budget constraints, and you should explore those options with the prospect.
Oct 24, 2024 · Sales objection category #1: Pricing. Pricing is one of the biggest objections in sales. A prospect may say that your product is too expensive or they lack the budget. It’s important to dig deeper into pricing-related sales call objections. Sometimes, a prospect truly can’t afford your product or service.
- Gratitude. Say “Thank You!” Always thank your customer when they put an objection in front of you because this is an opportunity to address it and move on with your deal.
- Empathize. Empathy is a way to connect with your customer on a personal level, show you care and that you’re listening. All of us have had to say “no” at one time or another, and in business, you’re not always speaking to the decision maker.
- Let the Discovery Begin. Now that you’ve begun to diffuse the situation, take your time to uncover what’s really going on. Good customer discovery always focuses on asking open-ended questions.
- Ask, Probe, Confirm. Now that you’ve got the questions flowing, it’s important to keep the conversation moving further and deeper. As the customer responds to your open-ended questions, you should probe further by asking more questions about what they’ve just said.
Aug 12, 2024 · 8. Acknowledge and pivot. Sometimes, you can’t overcome the objection outright. In these cases, acknowledge the validity of their concern and pivot to a related area where your product or service shines. For example, if price is the hurdle, focus on the value and return on investment your solution provides. 9.
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Oct 3, 2024 · For example, after training with Rocket Sales, the company Render Vision increased its sales by 32% in just a month, and this dynamic became a regular monthly occurrence for them. In the meantime, here’s how you can respond to a few typical objections that sales managers often encounter. Objection: “Your product is expensive.”
