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- Professional texting etiquette is a set of texting rules and guidelines. Text etiquette describes how employees and staff at businesses and organizations should text colleagues, customers, and clients. Professional texting etiquette is also about being mindful of your word choice, tone, and manners when texting for business communication.
www.messagedesk.com/blog/text-message-etiquette
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- Text unto others as you would have them text unto you. This goes for content as well as timing. If you’d feel weird getting a dancing hot dog sticker from your boss or a John Cena GIF from your mom, don’t send them one.
- Mind your surroundings. Wordlessly pulling out your phone to field a text in the middle of a face-to-face conversation tends to read as “I don’t care much about this interaction.”
- Slow replies can be rude, but double texting is sometimes worse. The asynchronous nature of texting—that you don’t have to drop what you’re doing and reply this second—is part of its appeal.
- Not everything should be said via text. If a dog has done something amusing on the internet, please text me the link. If your car just got rear-ended, maybe call me instead.
Jul 29, 2024 · Text etiquette includes being clear and concise, using proper grammar and punctuation, responding promptly, and maintaining a professional tone. Following these guidelines helps you understand your communications and improve your business relationships.
- Don’t text and drive. It’s that simple, according to the Post Institute. Don’t do it. Personal safety always comes first, and staying off your handheld while driving is paramount.
- Don’t put others in the situation of texting and driving. Messaging somebody who is driving is one of the things you should never do over text. If somebody replies “driving,” stop texting.
- Be brief. Although texting seems to be taking the place of some other forms of communication, it really can’t. Some messages are simply too long to convey via text.
- Be responsive. Speaking of responding, Fortune magazine points out that texting can be a source of “acute” anxiety. After hitting send, the sender experiences anxiety waiting for a response, and the recipient experiences pressure to respond within a set period of time or risk breaching texting etiquette (just ask a teenager).
- Don’t text to inform someone of sad news or to end a relationship. Deliver the news in person or by phone.
- Be aware—not everyone has unlimited texting as part of their service plan.
- Keep your message brief. If it runs on and on, make a phone call instead.
- Be careful when choosing a recipient from your phone book; a slip of the finger could send the text to a wrong recipient.
Text etiquette describes how employees and staff at businesses and organizations should text colleagues, customers, and clients. Professional texting etiquette is also about being mindful of your word choice, tone, and manners when texting for business communication.
Feb 6, 2022 · When you follow these core tips around business texting etiquette, you can impress your customers, avoid faux pas, and comply with SMS laws. Get consent from your clients before texting them. Identify yourself in your first text. Keep your text messages on brand. Personalize your business texts.
Feb 2, 2023 · When texting for business purposes, it’s essential to be concise and clear in your messages. This shows recipients that you respect and value their time. Avoid writing complicated texts, as they can overwhelm the recipient and lead to misunderstandings.
