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  1. What is the CCTS? Commission for Complaints for Telecom-television Services (CCTS) is an independent organization dedicated to working with consumers and service providers to resolve complaints about telephone and internet services. Its structure and mandate were approved by the CRTC.

  2. Most recently in 2021, the CCTS accepted approximately 17,000 complaints from Canadians in regards to their Internet, phone, and TV services. Bell represented 20% of all complaints, an eight percent decrease from the year prior. Rogers was in second with 13.9%, Fido in third with 10% and TELUS in fourth with 7% of all complaints.

  3. In 2007, the Government of Canada ordered the Canadian Radio-television and Telecommunications Commission (CRTC), Canada’s telecommunications (telecom) and broadcasting regulator, to create an independent, industry-funded agency to resolve complaints from consumers and small business retail telecom customers. Thus the CCTS was created, and we opened our doors in July 2007. Initially, only ...

  4. Cost. Free for Members. $175 USD Non-Members. See p. 13 of CTS Candidate Handbook. See p. 13 of CTS-D Candidate Handbook and CTS-I Candidate Handbook. *Remember: You are not required to take any classes or purchase any products to earn the CTS, nor does your enrollment guarantee that you will pass the exam.

  5. This is a joint news release between the Government of Yukon and the Commission for Complaints for Telecom-television Services (CCTS). This summer, Yukoners have reported ongoing poor quality cellular phone …. September 4, 2024. The CCTS releases new five-year Strategic Plan and charts path forward. Ottawa (September 4, 2024) – The ...

  6. Certification is not a guarantee for performance by certified individuals. Certified Technology Specialist™ (CTS®) holders at all levels of certification have demonstrated audiovisual knowledge and/or skills. Certified individuals adhere to the CTS Code of Ethics and Conduct and maintain their status through continued education.

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  8. Register for the National DNCL. Telemarketing complaints must be submitted to the National Do Not Call List (DNCL) online or by phone at 1-866-580-DNCL (3625). Contact the DNCL. Political parties that are registered on the Voter Contact Registry (VCR) are permitted by law to contact you.