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  1. Anger Management. The goal of anger management is to reduce both your emotional feelings and the physiological arousal that anger causes. You can't get rid of, or avoid, the things or the people that enrage you, nor can you change them, but you can learn to control your reactions.

  2. Jun 8, 2020 · Learning to manage anger involves mastering the eight tools of anger control that we have found to be highly effective in our local anger management classes . This model of anger management is not therapy and does not dwell on the past or the underlying reasons for anger . Rather, our approach is psycho-educational, skill-building, and ...

    • 1MB
    • 18
    • Anger Management
    • UPDATED 2019
    • U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES
    • 5600 Fishers Lane Rockville, MD 20857
    • Disclaimer
    • Public Domain Notice
    • HOW TO USE THIS MANUAL
    • Outline of Session 1
    • Purpose and Overview
    • The Problem of Anger: Some Operational Definitions
    • When Does Anger Become a Problem?
    • Payoffs and Consequences
    • Anger as a Habitual Response
    • Breaking the Anger Habit
    • Participant Discussion
    • Between-Session Challenge
    • Instructions to Group Leaders
    • Events Associated With Anger
    • Cues to Anger
    • Explaining the Check-In Procedure
    • Exhibit 2. Cues to Anger: Four Cue Categories
    • Anger Cues
    • Between-Session Challenge
    • ANGER CONTROL PLANS
    • Instructions to Group Leaders
    • Check-In Procedure
    • Why Cognitive–Behavioral Therapy?
    • Anger Control Plans
    • What types of support are out there?
    • How to ask for support
    • Exhibit 5. Plan for Seeking Support
    • Relaxation Through Breathing
    • (Use this script or put it in your own words.)
    • (Allow group members to practice breathing for 1 to 2 minutes in silence.)
    • Between-Session Challenge
    • Outline of Session 4
    • Check-In Procedure
    • The Aggression Cycle
    • Exhibit 6. The Aggression Cycle
    • Progressive Muscle Relaxation
    • (Use this script or put it in your own words.)
    • Between-Session Challenge
    • Outline of Session 5
    • Check-In Procedure
    • The A-B-C-D Model
    • Thought Stopping
    • Between-Session Challenge
    • Instructions to Group Leaders
    • Outline of Session 6
    • Check-In Procedure
    • Between-Session Challenge
    • Check-In Procedure
    • Assertiveness Training
    • Conflict Resolution Model
    • Exhibit 8. The Conflict Resolution Model
    • We are now going to practice using the Conflict Resolution Model by roleplaying. (Be careful not to push group members into a roleplay situation if they are not comfortable about it or ready. Exercise your clinical judgment.)
    • Between-Session Challenge
    • Outline of Sessions 9 & 10
    • Check-In Procedure
    • Anger and the Family
    • Between-Session Challenge
    • Instructions to Group Leaders
    • Check-In Procedure
    • Between-Session Challenge
    • Instructions to Group Leaders
    • (Use the following script or put it in your own words.)
    • Authors’ Acknowledgments

    for Substance Use Disorder and Mental Health Clients A Cognitive–Behavioral Therapy Manual

    Patrick M. Reilly, Ph.D. Michael S. Shopshire, Ph.D.

    Substance Abuse and Mental Health Services Administration Center for Substance Abuse Treatment

    ANGER MANAGEMENT for Substance Use Disorder and Mental Health Clients

    The views, opinions, and content expressed herein are the views of the authors and do not necessarily reflect the official position of SAMHSA. No official support of or endorsement by SAMHSA for these opinions or for the instruments or resources described is intended or should be inferred. The guidelines presented should not be considered substitut...

    All materials appearing in this volume except those taken directly from copyrighted sources are in the public domain and may be reproduced or copied without permission from SAMHSA or the authors. Citation of the source is appreciated. However, this publication may not be reproduced or distributed for a fee without the specific, written authorizatio...

    The information presented in this manual is intended to allow professionals who treat clients with mental and substance use disorders to deliver group cognitive–behavioral anger management treatment. With the exception of session 12 (which is a graduation and award ceremony), the chapter for each 90-minute weekly session is divided into four sectio...

    Instructions to Group Leaders Suggested Remarks Purpose and Overview Group Rules The Problem of Anger: Some Operational Definitions When Does Anger Become a Problem? Payoffs and Consequences Myths About Anger Anger as a Habitual Response Changing the Anger Habit Participant Discussion Anger Meter Between-Session Challenge Experience shows that this...

    The purpose of the anger management group is to: Learn to manage anger. Stop violence or the threat of violence. Develop and strengthen skills for self-control over thoughts and actions. Receive support and feedback from others.

    In the most general sense, anger is a feeling or emotion that ranges from mild irritation to intense fury and rage. Anger is a natural response to those situations where we feel threatened, we believe harm will come to us, or we believe that another person has unnecessarily wronged us. We may also become angry when we feel another person, like a ch...

    Anger becomes a problem when it is felt too intensely, is felt too frequently, or is expressed inappropriately. Feeling anger too intensely or frequently places extreme physical strain on the body. During prolonged and frequent episodes of anger, certain parts of the nervous system become highly activated. Consequently, blood pressure and heart rat...

    The inappropriate expression of anger initially has many apparent payoffs. One payoff is being able to manipulate and control others through aggressive and intimidating behavior; others may comply with someone’s demands because they fear verbal threats or violence. Another payoff is the release of tension that occurs when you lose your temper and a...

    Not only is the behavioral expression of anger learned, but it can become a routine, familiar, and predictable response to a variety of situations. In the short term, people expressing anger often get their way, so they may keep using anger. When anger is displayed frequently and aggressively, it can become a maladaptive habit because it results in...

    Becoming Aware of Anger. To change the anger habit, you must develop an awareness of the circumstances and behaviors of others that trigger your anger. It’s also important to be aware of events or situations that can result in anger, even when others aren’t involved—when your car won’t start or when your computer malfunctions. This awareness also i...

    (At this point, check back in with group members, perhaps asking them to reintroduce themselves. Ask if anyone has any questions and inquire about their impressions of the information presented thus far. As time allows, engage the group in discussion.)

    Have group members refer to the participant workbook. Ask them to review the group’s purpose and rules, the definitions of anger and aggression, the myths about anger, anger as a habitual response, and the anger meter. Ask group members to monitor their levels of anger on the anger meter during the upcoming week and be prepared to report their high...

    In this session, the leader teaches group members how to analyze an anger episode and to identify the events and cues that indicate an escalation of anger. The session begins by following up on the between-session challenge from last week. Group members report on the highest level of anger they reached on the anger meter during the past week. The l...

    When you get angry, it is because your interpretation of an event has provoked your anger. For example, you may get angry when the bus is late, when you have to wait in line at the grocery store, or when a neighbor plays his music too loud. Everyday events such as these can provoke your anger. Many times, specific events touch on sensitive areas in...

    A second important aspect of anger monitoring is to increase awareness of the cues that occur in response to the anger-related event. These cues serve as warning signs that you have become angry and that your anger is continuing to escalate. They can be broken down into four cue categories: physical, behavioral, emotional, and cognitive (or thought...

    (In this session, group members are instructed to begin to monitor their anger and identify anger-related events and situations using the anger meter that was introduced in session 1 and the anger awareness record. Use the following script or put it in your own words.) In each weekly session, we will use a check-in procedure to follow up on the bet...

    Physical (examples: rapid heartbeat, tightness in chest, feeling hot or flushed) Behavioral (examples: pacing, clenching fists, raising voice, staring) Emotional (examples: fear, hurt, jealousy, guilt) Cognitive/Thoughts (examples: hostile self-talk, images of aggression and revenge) Events and Cues

    What was I thinking? What was I feeling? What did I tell myself?

    Have group members refer to the participant workbook. Ask them to monitor and record their highest level of anger on the anger meter. Ask them to use the anger awareness record to identify the event that led to their anger, the cues associated with the anger-provoking event, any positive outcomes or negative consequences, and the strategies that th...

    Helping Group Members Develop a Plan for Controlling Anger

    In this session, the leader begins by discussing with group members the reasoning behind cognitive–behavioral strategies for managing Instructions to Group Leaders Check-In Procedure Suggested Remarks Why Cognitive–Behavioral Therapy? Anger Control Plans Social Support Relaxation Through Breathing Between-Session Challenge their anger. By now, grou...

    Ask group members to report their highest level of anger on the anger meter and report on their use of the anger awareness record during the week to identify the events that led to their anger, the cues that were associated with the anger-related event, and positive outcomes or negative consequences. Help them identify the cues that occurred in res...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

    The authors would like to acknowledge the following original clinicians and researchers for their various contributions to the development of this manual and workbook: Robert Awalt, Psy.D., Peter Banys, M.D., Torri Campell, Ph.D., H. Westley Clark, M.D., J.D., M.P.H., Darcy Cox, Ph.D., John Coyne, M.A., Timothy Durazzo, Ph.D., Sharon Hall, Ph.D., A...

  3. This workbook aims to help you to: Recognise whether you may be experiencing anger problems. Understand what anger is, what causes it and what keeps it going. Find ways to understand, manage or overcome your anger.

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  4. Effective anger management involves controlling the escalation of anger by learning assertiveness skills, changing negative and hostile thoughts or “self-talk,” challenging irrational beliefs, and employing a variety of behavioral

  5. We all feel angry at times. When managed appropriately, it helps motivate us to action. It propels us to fight an injustice or right a wrong. However, anger also triggers a physical response in the body which, over time if not managed, can lead to a host of issues.

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  7. That’s where Harvard’s Anger Management practical online guide can help. Step-by-step, our experts reveal dozens of effective strategies to help DEFUSE anger-provoking situations and CONTROL your temper in a constructive way.

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