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- The interactive model of communication is a two-way process of exchanging ideas, messages, and information. It involves an active exchange between two or more parties, where each party takes turns as the sender and receiver of the message.
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- Communication models Flashcards
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- Communication models Flashcards
1Communication is a one-way process. 2Communication is a two-way process and includes feedback and context. 3Choice, Communication involves participants who are simultaneously sources and receivers; conversation flows in both directions at the same time.
Jun 21, 2022 · The interactional model of communication describes communication as a two-way process in which participants alternate positions as sender and receiver and generate meaning by sending and receiving feedback.
- Overview
- What is two-way communication?
- Why is two-way communication important?
- Systems involved with two-way communication
- 4 examples of two-way communication
Video: Communication Skills at Work: Key TipsIn this video, Jenn, a career coach at Indeed, discusses 4 important questions that will help you improve your communication skills at work.
Two-way communication allows professionals to interact with others and build relationships. Two-way communication comes from both parties in the form of a conversation. Professionals can benefit from two-way communication in a variety of ways, including team building, solving problems and increasing engagement with others. In this article, we explain the definition and importance of two-way communication, plus some examples.
Two-way communication is a conversation between two people. Typically, both parties involved transfer information between one another. There are four main components of the two-way communication model. These include the:
1.Sender
2.Receiver
3.Message
4.Response
Effective communication between two people is when a sender and receiver deliver information over verbal or written communication, listen to each other, gather their thoughts and provide feedback or answers relating to the conversation.Related: How To Communicate Better With Coworkers
Increase productivity
Implementing two-way communication can help increase productivity in the workplace by providing an effective way to communicate between departments, managers and colleagues. Two-way communication allows professionals to converse across various channels by asking questions, informing others and providing feedback. This also allows managers to train and direct their employees under the company's best practices and business processes to help improve production rates and quality.Related: 7 C's of Effective Communication in the Workplace
Improve job satisfaction
With effective two-way communication, professionals can increase their job satisfaction rates. They can do so by informing others about their opinions, interests and concerns. This can allow managers to provide their staff with the essential on-the-job tools, camaraderie and rewards that may be necessary to get their team to work harder. By receiving effective feedback from managers, employees can improve their work habits and processes for better job performance, which allows them to feel satisfied while at work.
Enhance communication
To enhance two-way communication between two parties, the sender and receiver may assess and evaluate what each other is saying. To accomplish this, both parties can thoroughly listen to each other and provide necessary feedback. By effectively listening to each other, two-way communication can improve by providing clarification among parties.
There are a variety of ways professionals can use two-way communication to create a conversation between colleagues or their clients. This includes both oral and written systems that allow for effective communication. Below are several systems that can be used to facilitate two-way communication:
•Phone: Professionals can use a mobile or office phone to communicate between two parties. A phone allows both parties to call each other, so they can communicate with each other remotely to provide project ideas, ask questions or provide feedback for an existing project.
•Video conference: More often, professionals are conducting calls using video networking software. Video conferencing is a diverse and customizable method of arranging meetings with coworkers and clients.
•Dispatch system: Professionals that communicate through software programs often use a dispatch system to deliver messages. For example, first responders use a dispatch system to receive incoming messages from a dispatcher.
•Instant messaging: This is a written form of two-way communication that's done over the internet through a Wi-Fi connection. It can allow professionals to answer questions quickly, provide product information or respond to company inquiries while at work
•In-person communication: This direct form of communication allows professionals to answer questions fast without having to type any written form of communication. Face-to-face communication allows others to read their body language and facial expressions, which can help to decipher when a person needs help or when they may not understand what the other person is saying.
1. Conversing between two people
One type of two-way communication is a basic conversation between two parties. For example, this may include two colleagues discussing the plans they have to complete a project. Their conversation might involve planning goals and milestones, assigning tasks among team members or reviewing any risks that may arise while they're working on a project. After the initial conversation, employees may check in on each other throughout the project via a company-wide instant messaging system, in person or over the phone.
2. Giving advice
Professionals can benefit from two-way communication by providing others with advice, which may relate to a variety of topics. For example, a coach may take part in an in-person conversation with an athlete that's underperforming. Their advice may include expressing ways the athlete can improve while asking them for feedback or if they may require help while on the field. Related: Communication Goal Examples for Effective Business Communication
3. Answering and asking questions
Another example of two-way communication may include a teacher asking their class questions regarding a recent book they read and expecting the class to answer accordingly. When the teacher asks a question, it can allow them to converse with their students, which can help them learn more effectively than if they were to provide one-way communication through a lecture. This allows students to follow up with an answer or ask the teacher clarifying questions.Related: Asking the Right Questions: Importance, Steps and Tips
The first two models we will discuss, the transmission model and the interaction model, include the following parts: participants, messages, encoding, decoding, and channels. In communication models, the participants are the senders and/or receivers of messages in a communication encounter.
The Interaction Model of communication (see Figure 1.4) describes communication as a process in which participants alternate positions as sender and receiver and generate meaning by sending messages and receiving feedback within physical and psychological contexts (Schramm, 1997).
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