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1. uk.trustpilot.com › review › wwwvirginmediao2.co.uk Reviews | Read Customer Service Reviews ...

   uk.trustpilot.com › review › www

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   Virgin media and o2 can not talk to each other. My credit score been badly damaged by o2 trying to take money for an account that virgin media should have closed. This Cost me 300 points of my credit score for missed payments that they cannot find.

   • 2.2/5 (8)

2. news.virginmediao2.co.uk › vm-archive › virgin-mediaVirgin Media unveils new measures for vulnerable customers

   news.virginmediao2.co.uk › vm-archive › virgin-media

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   The new measures, which build on Virgin Media’s existing plans and policies, are designed to help overcome some of the obstacles that vulnerable customers face. They will include annual package reviews together with a more tailored approach to engineer visits.

3. www.theregister.com › 2024/01/26 › ofcom_virginVirgin Media comes top of the flops for customer complaints

   www.theregister.com › 2024/01/26 › ofcom_virgin

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   Jan 26, 2024 · It was even worse for Virgin Media when it came to pay TV, with 20 complaints per 100,000 subscribers, almost three times that of next placed BT, which scored the industry average of 7. Meanwhile, O2 and BT Mobile received the most complaints for mobile operators.

4. www.bbc.co.uk › news › technology-68093374Virgin Media most-complained about broadband provider

   www.bbc.co.uk › news › technology-68093374

   With pay monthly mobile phone services, the data showed six complaints per 100,000 customers for O2, compared with two for the best performing providers, Sky and EE.

5. www.ispreview.co.uk › index › 2024Ofcom Shames Virgin Media and O2 for UK Telecoms Complaints ...

   www.ispreview.co.uk › index › 2024

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   Ofcom has published their latest study of UK consumer complaints for Q3 2023, which names Virgin Media as the worst for attracting the most gripes about fixed broadband, landline phone and pay TV services. Meanwhile, O2, which is part of the same company, attracted the most complaints for Pay Monthly Mobile services.

6. www.moneysavingexpert.com › news › 2023Virgin Media to be investigated after customers report ...

   www.moneysavingexpert.com › news › 2023

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   Jul 13, 2023 · Virgin Media is being investigated by telecoms regulator Ofcom, after the watchdog received a worrying number of complaints from broadband, home phone and TV customers who said the firm had made it too difficult to cancel their contracts.

7. People also ask

   Does Virgin Media O2 have good customer service?

   • Virgin Media O2 admitted the figures fell short of its expectations but said customer service was its priority. Alongside Virgin Media, NOW Broadband and TalkTalk received higher-than-average numbers of complaints for their landline services, while NOW Broadband also received higher-than-average complaints about broadband.

   Virgin Media most-complained about broadband provider

   www.bbc.co.uk/news/technology-68093374

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   Why is Ofcom causing so many complaints about Virgin Media & O2?

   • As Ofcom acknowledges, the rise is largely due to its investigation announcement in July which subsequently generated a higher number of complaints than would ordinarily be expected. However, it should be noted that overall complaints about Virgin Media and O2 products still represent a very small proportion of our customer base.

   Ofcom Shames Virgin Media and O2 for UK Telecoms Complaints UPDA…

   www.ispreview.co.uk/index.php/2024/01/ofcom-shames-virgin-media-and-o2-for-uk-telecoms-complaints.html

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   Why is Virgin Media being investigated by Ofcom?

   • Virgin Media is being investigated by telecoms regulator Ofcom, after the watchdog received a worrying number of complaints from broadband, home phone and TV customers who said the firm had made it too difficult to cancel their contracts.

   Virgin Media to be investigated after customers report difficulties

   www.moneysavingexpert.com/news/2023/07/virgin-media-under-review-after-customers-experience-difficultie/

   See all results for this question

   How bad is Virgin Media vs BT?

   • It was even worse for Virgin Media when it came to pay TV, with 20 complaints per 100,000 subscribers, almost three times that of next placed BT, which scored the industry average of 7. Meanwhile, O2 and BT Mobile received the most complaints for mobile operators.

   Virgin Media comes top of the flops for customer complaints

   www.theregister.com/2024/01/26/ofcom_virgin_media_complaints/

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   Does Virgin Media receive the most complaints in 2023?

   • The report, which covers the period from July to September 2023, found that Virgin Media received the most complaints across broadband, landline, and pay TV categories. According to Ofcom, there was "significant rises across all these areas from the previous quarter."

   Virgin Media comes top of the flops for customer complaints

   www.theregister.com/2024/01/26/ofcom_virgin_media_complaints/

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   Why are Virgin Media's complaints so high?

   • "Providers must continue to focus on improving customer service," he said. Ofcom said a factor in Virgin Media's complaints figures was the regulator's announcement in July 2023 that it was launching an investigation into customers' difficulties cancelling contracts with the firm, and how it handled complaints.

   Virgin Media most-complained about broadband provider

   www.bbc.co.uk/news/technology-68093374

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8. news.virginmediao2.co.uk › vm-archive › virgin-mediaVirgin Media gives older and vulnerable landline customers ...

   news.virginmediao2.co.uk › vm-archive › virgin-media

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   Talk Protected is a comprehensive phone-only plan designed for those over the age of 65 or those with additional accessibility needs. As part of Talk Protected, line rental charges are frozen with no future rises, and eligible customers also receive discounts on other Virgin Phone plans.