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Virgin Media’s Talk Protected Plan, which launched in 2016, keeps prices fixed for its elderly and disabled phone-only customers. Customers who were on Virgin Media’s phone-only plans and over the age of 65, or who had additional accessibility needs, were automatically upgraded to the new tier.
Cable operator Virgin Media has today taken Ofcom’s new probe into the cost of landline rental to heart and announced the launch of a new “Talk Protected” plan, which will freeze the price of line rental at £17.99 per month for its elderly and disabled phone-only customers.
Virgin Media is giving customers on its Talk Protected plan unlimited free calls to UK landlines and mobiles so that its elderly and most vulnerable customers can stay connected during the coronavirus pandemic.
Jan 25, 2024 · Virgin Media has received the most customer complaints of all providers in the broadband, landline and pay-TV categories, according to data from Ofcom.
Jan 25, 2024 · Virgin Media is the most-complained about broadband, landline phone and pay-TV service in the UK. The company attracted 32 complaints per 100,000 broadband customers between July and September...
Feb 14, 2024 · A Virgin O2 spokesman said that, on the fixed side, vulnerable customers on their social broadband and Talk Protected landline services are exempt, and on the mobile side the effective...
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