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1. news.virginmediao2.co.uk › vm-archive › virgin-mediaVirgin Media unveils new measures for vulnerable customers

   news.virginmediao2.co.uk › vm-archive › virgin-media

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   Virgin Media’s Talk Protected Plan, which launched in 2016, keeps prices fixed for its elderly and disabled phone-only customers. Customers who were on Virgin Media’s phone-only plans and over the age of 65, or who had additional accessibility needs, were automatically upgraded to the new tier.

2. news.virginmediao2.co.uk › vm-archive › virgin-mediaVirgin Media gives older and vulnerable landline customers ...

   news.virginmediao2.co.uk › vm-archive › virgin-media

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   Talk Protected is a comprehensive phone-only plan designed for those over the age of 65 or those with additional accessibility needs. As part of Talk Protected, line rental charges are frozen with no future rises, and eligible customers also receive discounts on other Virgin Phone plans.

3. www.nottinghampost.com › news › uk-world-news£30 warning to Virgin and O2 customers after today's news

   www.nottinghampost.com › news › uk-world-news

   Feb 14, 2024 · A Virgin O2 spokesman said that, on the fixed side, vulnerable customers on their social broadband and Talk Protected landline services are exempt, and on the mobile side the effective price...

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5. news.virginmediao2.co.uk › supporting-vulnerableSupporting vulnerable customers with the digital voice migration

   news.virginmediao2.co.uk › supporting-vulnerable

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   3 days ago · Carecall’s analysis showed that these customers were all using digital SIM-based telecare devices (operating independently from Virgin Media O2’s telephony service) which explains why no ARC call records were detected. So, without the data sharing agreement, these 31 customers would not have received the extra support wrapper of the trial.

6. www.virginmedia.com › corporate › media-centreAccessibility and Vulnerability Policy - Virgin Media

   www.virginmedia.com › corporate › media-centre

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   Sep 28, 2018 · Policy Overview. 1.1 Virgin Media is committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements. Our aim is to respond to these needs by removing barriers they may face or avoiding creating such barriers in the first place.

7. www.virgin.com › about-virgin › latestVirgin Media launches Essential Broadband for customers ...

   www.virgin.com › about-virgin › latest

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   Nov 17, 2020 · In 2016, the provider introduced its Talk Protected phone-only plan. This gave customers over the age of 65, or those with additional accessibility needs, a fixed-price home phone plan, with inclusive evening and weekend calls to UK landlines and mobiles, alongside other benefits.

8. People also ask

   How can Virgin Media help vulnerable customers?

   • Last year, Virgin Media became the first broadband service provider to announce measures to help vulnerable customers. This includes introducing annual package reviews, more flexible bill management through a specialist team, and bespoke engineer visits. In 2016, the provider introduced its Talk Protected phone-only plan.

   Virgin Media launches Essential Broadband for customers facing

   www.virgin.com/about-virgin/latest/virgin-media-launches-essential-broadband-customers-facing-financial-difficulty

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   Why is Ofcom causing so many complaints about Virgin Media & O2?

   • As Ofcom acknowledges, the rise is largely due to its investigation announcement in July which subsequently generated a higher number of complaints than would ordinarily be expected. However, it should be noted that overall complaints about Virgin Media and O2 products still represent a very small proportion of our customer base.

   Ofcom Shames Virgin Media and O2 for UK Telecoms Complaints UPDA…

   www.ispreview.co.uk/index.php/2024/01/ofcom-shames-virgin-media-and-o2-for-uk-telecoms-complaints.html

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   How does Virgin Media protect customer information?

   • 3.1.1 At Virgin Media, we take the safeguarding of customer information very seriously. One of the ways we do this is by adhering to the requirements of UK data protection legislation, as part of the General Data Protection Regulation (GDPR for short) in force from May 2018.

   Accessibility and Vulnerability Policy | Virgin Media

   www.virginmedia.com/corporate/media-centre/public-policy-statements/accessibility-and-vulnerability-policy

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   What is Virgin Media's Policy?

   • 1. Policy Overview 1.1 Virgin Media is committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements. Our aim is to respond to these needs by removing barriers they may face or avoiding creating such barriers in the first place.

   Accessibility and Vulnerability Policy | Virgin Media

   www.virginmedia.com/corporate/media-centre/public-policy-statements/accessibility-and-vulnerability-policy

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   Does Virgin Media offer a directory enquiry service?

   • 4.6.1 We know that not all customers are able to access information, such as through the telephone book or online. 4.6.2 To help customers to contact local companies or services over the phone, Virgin Media offers a Directory Enquiries service which is free of charge to all customers, up to 10 times a day.

   Accessibility and Vulnerability Policy | Virgin Media

   www.virginmedia.com/corporate/media-centre/public-policy-statements/accessibility-and-vulnerability-policy

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   How much does Virgin Media cost?

   • It will come with a speed of 15 Mbps and a fixed price of £15 per month, with no fixed-term contract length and no price changes while benefit payments are being received. Existing customers can apply for the plan by completing a form on the Virgin Media website.

   Virgin Media launches Essential Broadband for customers facing

   www.virgin.com/about-virgin/latest/virgin-media-launches-essential-broadband-customers-facing-financial-difficulty

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9. www.ispreview.co.uk › index › 2024Ofcom Shames Virgin Media and O2 for UK Telecoms Complaints ...

   www.ispreview.co.uk › index › 2024

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   Ofcom has published their latest study of UK consumer complaints for Q3 2023, which names Virgin Media as the worst for attracting the most gripes about fixed broadband, landline phone and pay TV services. Meanwhile, O2, which is part of the same company, attracted the most complaints for Pay Monthly Mobile services.