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  1. Report a scam. We take fraud, scam, phishing and spoofing attempts seriously. If you receive a correspondence you think may not be from Amazon, report it immediately. To have the best advice on what actions to take, select the most appropriate link: If you don't have an Amazon account.

  2. If you think you may have received a suspicious or fraudulent correspondence claiming to be from Amazon, we recommend that you report it. For more information, visit Report a Scam. For tips to determine whether a communication you received is from Amazon, visit Identifying a Scam.

  3. A new and complicated scam starts with a call or text message about a suspicious charge on your Amazon account. But it’s not really Amazon. It’s a scammer with an elaborate story about fraud using your identity that ends with you draining your bank or retirement accounts.

  4. Visit the Amazon Customer Service website to find answers to common problems, use online chat, or call customer service for support.

  5. We take phishing and spoofing attempts seriously. If you receive a suspicious call, SMS or email you think may not be from Amazon, please report it immediately by following the steps below.

  6. Oct 20, 2021 · Report it at ReportFraud.ftc.gov. If you think someone has gotten access to your accounts or personal information, visit IdentityTheft.gov. There, you’ll find steps to take to see if your identity has been misused, and how to report and recover from identity theft.

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  8. Nov 16, 2022 · If you’re ever unsure, it’s safest to stop engaging with the potential scammer and contact us directly through the Amazon app or website. Do not call numbers sent over text or email, or found in online search results.

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