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The complaint file number is an 8-digit number that helps the Commission identify and track a complaint as it goes through our process. You can find the complaint file number in the email or letter we sent to you notifying you that the Commission has accepted the complaint. Save time!
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You should file your complaint within one year of the last act of discrimination you want complain about. The Commission may not accept your complaint if it is filed after the 1 year deadline. If your complaint is late, you will need to explain why you believe the Commission should still accept your complaint.
Step 0. Endpoints. 0%. I want to: (required) - Select - file a human rights complaint with the Commission file a complaint with the Accessibility Commissioner. Next Question. Start Over. People who come to the Commission are able to file complaints under two acts – the Canadian Human Rights Act and the Accessible Canada Act.
The complaint is not settled at mediation, so the case proceeds to Case management. Note: Mediation can still happen at any point in the process, even if it does not work the first time. If the parties do not agree to mediation, the case proceeds to: Case management, then; A Tribunal hearing, then; The Decision, then . The file is closed, or
- On This Page
- Step 1 – Getting Started
- Step 2 – Know Your Rights in Canada
- Step 3 – Know Your Rights in Your Province Or Territory
- Step 4 – Prepare
- Step 5 – Contact The Business
- Step 6 – Put It in Writing
- Step 7 – Take It Further
- Step 8 – Going to Court
Things to consider before making a complaint
1. Does your complaint involve a business, company, or private individual? 2. Does the other party have a policy or procedure in place regarding your complaint? 3. Did you carefully read and understand the company's policy? 4. Did you agree to terms and conditions or a contract with the other party? If your complaint is related to any of the subjects below, there may be certain things you need to keep in mind before proceeding with a complaint. Refund and exchange policies: Businesses are not...
Consumer complaints may fall under federal, provincial or territorial legislation depending on the issue. The Government of Canada has legislation that was put in place to protect the rights of consumers. The consumer complaint process is a major part of this legislation.
Many consumer complaints fall under provincial and territorial legislation. It is also important to know that legislation and complaint processes may vary between provinces and territories. If you require further assistance or clarification, you can contact your provincial or territorial consumer affairs office.
Be prepared
Good preparation will help you present your complaint in a clear, concise and factual way. Before you start, collect all the facts, receipts and other documentation related to your complaint. Keep your complaint information in a file and store it safely. Keep the file available and easy to access so that you can explain your complaint accurately to service agents. This file may include: 1. sales receipts 2. contracts 3. order forms 4. letters, emails, texts and other correspondence to and fro...
Contact the business
Before contacting a business with a complaint, remember to: 1. Practice.Explain the problem to yourself a few times before contacting the service provider, business or merchant. 2. Be polite.It can get you better, and possibly quicker, results. 3. Be honest.Exaggerating your claim won't help you get better service. 4. Stay calm.Don't resort to anger and threats. When you call or visit the business, remember to: 1. Ask if they have a customer service section that handles after-purchase/service...
Three keys to effective complaint resolution
1. Clearly, concisely and factually explain the problem. 1.1. The product received was not the one you ordered: it is the wrong size, the wrong colour, or a different model than the one you bought. 1.2. The product you received was damaged in transport or during delivery. 1.3. The product does not perform as advertised. 2. Emphasize your desire to solve the problem and have a positive relationship with the business. 2.1. You are a repeat customer of the business and you have been satisfied wi...
If you aren't successful in resolving your complaint on your first attempt, write a letter or email to the general manager, president or owner of the business. You can contact the business: 1. by mail 2. by registered mail 3. by email 4. by fax 5. on social media You can use the sample complaint letter below to help prepare your own complaint lette...
Need to take your complaint further?
If your complaint hasn't been satisfactorily resolved after contacting the business and submitting a complaint in writing, then your next step is to see if there is a complaint handling body that can help you. Depending on the nature of your complaint, you may need to seek help from: 1. national complaint handling bodies 2. federal government departments or agencies 3. provincial or territorial complaint handling bodies 4. provincial or territorial government departments or agencies
Where to get help with your complaint
Finding the right place to direct your complaint is not always easy. Complaints fall under different jurisdictions, and there may be a federal, provincial or territorial regulator that will handle your complaint if it falls under their mandate. In Canada, most consumer complaints related to buying goods and services are regulated by the provinces and territories and not the federal government. The Consumer Hubcan help you direct your complaints related to the transportation, financial service...
If you are unable to resolve your complaint or find a regulator to handle your complaint, then legal action may resolve the complaint.
Under the Consumer Protection Act, when you order a product, it must be delivered within 30 days of the promised delivery date or you can ask for a refund. However, if you choose to keep the item that was delivered late, you lose your right to get a refund for it. You also can’t be charged for receiving an item or service that you did not ...
People also ask
Do I need a lawyer to file a complaint?
How do I file a complaint against a company?
What should I do if I have a complaint?
What if I can't resolve a complaint directly with a business?
What should I do if I'm not successful in resolving my complaint?
Can a corporation file a complaint in Canada?
Answer # 861. There are five general problems that people sometimes have with lawyers and paralegals: Communication problems. Problem with the fees charged. Breach of fiduciary duties or neglect of responsibilities. Discrimination. Dishonesty. For each of these problems there is a different approach you can take.
