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  1. Jul 13, 2022 · Take stock of your account and look for tracks. Look through your account settings and make sure that a hacker hasn’t changed anything or embedded any nefarious links in an email signature. You’ll also want to make sure that your emails aren’t automatically being forwarded to another account. Report identity theft.

    • The Steps You Need to Take as Soon as possible.
    • Recover Your Account
    • Change Your Password
    • Change Or Confirm Your Recovery Information
    • Set Up Two-Factor Authentication
    • Check “Out of Office” Messages, Reply-To, Forwards, and Signatures
    • Check Related Accounts
    • Let Your Contacts Know
    • Start Backing Up
    • Learn from The Experience

    It seems like not a day goes by when I don’t get a question from someone that boils down to their email account having been hacked. Someone, somewhere, has gained access to their account and is using it to send spam, access other online accounts, hassle contacts, and more. Sometimes passwords are changed, sometimes not. Sometimes traces are left, s...

    Log in to your account using your email provider’s website. If you can log in successfully, consider yourself extremely lucky and proceed to Step 2right away. If you can’t log in even though you’re sure you’re using the right password, then the hacker has probably changed your password. The password you know is no longer the correct password. You m...

    Once you regain access to your account (or if you never lost it), immediately change your password. As always, make sure it’s a good password: easy to remember, difficult to guess, and long. In fact, the longer the better, but make sure your new password is at least 12 characters, and ideally 16 or more (if the service supports it). But don’t stop ...

    While a hacker has access to your account, they might leave your password alone so you won’t notice the hackfor a while longer. But whether or not they change your password, they may change all the recovery information. The reason is simple: if you change your password, the hacker can follow the “I forgot my password” steps and they can reset the p...

    If you don’t have it enabled on your account already, now is the time to enable two-factor authentication. Why? Because if you had enabled it, you wouldn’t be here. Two-factor authentication means that even if hackers discover your password, they still can’t sign in. They don’t have the second factor — your phone, an authentication app, access to a...

    If your email service provides an out-of-office or vacation-autoresponder feature or some kind of automatic signature that appears at the bottom of every email you send, it’s possible people already know you’re hacked. Hackers often set an auto-responder in a hacked account to automatically reply with their spam.Each time someone emails you, they g...

    This is perhaps the scariest and most time-consuming aspect of account recovery. The risks are high, so understanding this is important. While the hacker has access to your account, they have access to your email, including past and current emails as well as what arrives in the future. Let’s say the hacker sees that you have a notification email fr...

    Some disagree with me, but I recommend letting your contacts know your account was hacked, either from the account once you’ve recovered it or from your new email account. Inform all the contacts in the online account’s address book, because that’s the address book the hacker had access to. I believe it’s important to notify your contacts so they k...

    A common reaction to my recommendation that you let your contacts know is, “But my contacts are gone! The hacker erased them all, and all of my email as well!” Yep. That happens. It’s part of a hacker not wanting to leave a trail. They delete everything they’ve done, along with everything you have. Or had. If you’re like most people, you’ve not bee...

    Aside from “you should have been backing up,” one of the most important lessons to learn from this experience is to consider all the ways your account could have been hacked, and take appropriate steps to protect yourself from a repeat occurrence. 1. Use strong passwords that can’t be guessed, and don’t share them with anyone. 2. Use a password man...

    • Get back into your account: If you can’t sign in, go to the account recovery page, and answer the questions as best you can. Use this page for account recovery if:
    • Help secure your account: If you can sign in, follow these steps to help secure your account.
    • Reset Your Account Password. If you are unable to access your account following a potential hack, the first step is to reset your account password. Even if the hacker hasn't changed the password, you should change it to prevent them from reusing it to gain access to your account later if they know it.
    • Sign Out of Your Account From All Devices. If your Google or Microsoft account has been compromised by hackers, potentially giving them access to your Gmail or Outlook, they may have already logged into your account on a different device.
    • Notify Your Contacts About the Hack. Once you successfully log in to your account, your first action should be to compose an email addressing the hack and send it to all of your contacts.
    • Set Up Two-Factor Authentication. Enabling two-factor authentication (2FA) adds an extra layer of defense against hackers attempting to compromise your account.
  2. Jul 12, 2024 · 2. Change your password and security questions. To help prevent a scammer from getting access to your email account, choose a new secure password and update your security questions. Changing these important security features should automatically lock out any other devices currently logged into your account. 3.

  3. Oct 29, 2024 · Create a unique and strong password that is hard to guess. Aim for 12 to 15 characters. Or use a passphrase — a series of words separated by spaces. Then sign out of that account on all devices. That way anyone who’s logged in to your account on another device will get kicked out.

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  5. 1. Run your antivirus program. As noted in the FTC's guide to hacked email accounts, the first action to take if your account is hacked is to run a comprehensive antivirus scan. Skip the "quick scan" setting in favor of a deep scan to identify and eliminate all forms of malware and potentially unwanted applications (including Trojans, spyware ...

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