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Whatsapp outages reported in the last 24 hours. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. It is common for some problems to be reported throughout the day. Downdetector only reports an incident when the number of problem reports is significantly higher ...
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Apr 3, 2024 · It’s rare for WhatsApp to be affected by outages, with the last major outage taking the service offline for two hours in 2022. Update April 3rd, 2:53PM ET: Added details on Facebook and ...
Sometimes restarting your device can help. We suggest turning your device off, waiting for 30 seconds and turning it back on. Sometimes, for example, office or university campus Wi-Fi can cause connection issues. Try connecting to a different network or using data. Set your network to bypass traffic to "web.whatsapp.com" or ".whatsapp.net".
- Check Your Data Connection
- Check for Service Disruption
- Get the Latest Version of WhatsApp
- Find Out If Your WhatsApp Account Was Deleted
- Restart WhatsApp
- Install the Official WhatsApp App
- Set Phone Date and Time Correctly
- Check App Permissions
- Confirm You Haven't Been Blocked
WhatsApp relies on the internet to function, so you'll need an active data or Wi-Fi connection to use it. If WhatsApp is not connecting on your device, start by checking whether your device is connected to the internet. You can quickly confirm this by opening another app that requires the internet, such as Netflix or YouTube, or by firing up the web browser and opening a website, like howtogeek.com.
Related: Internet Connection Not Working? 10 Troubleshooting Tips
If you confirmed your internet isn't the problem but WhatsApp still isn't working, you should check for WhatsApp outages. Although WhatsApp is typically very reliable, every once in a while service outages do happen. For example, WhatsApp was down for two hours globally in October 2022. So it makes sense to ensure the service is working normally before you go further down the troubleshooting rabbit hole.
Down Detector, an outage monitoring service by Ookla, is a good starting point to check whether WhatsApp is experiencing a disruption. Given the service's popularity, news media is also quick at reporting any WhatsApp outages, so check your favorite news outlets too.
If WhatsApp is facing an outage, you'll have to sit tight and wait for the company to fix the issue. You may also look into WhatsApp alternatives, like Signal and Telegram.
Related: The 5 Best Alternatives to WhatsApp
WhatsApp frequently updates its apps for various platforms to offer new features or fix bugs. And while typically older versions continue to operate normally even after a newer version is released, if WhatsApp is not connecting or working, ensure there are no pending updates.
Related: How to Update iPhone and iPad Apps
You may not know this, but WhatsApp can delete your account if it has been inactive for 120 days. Inactivity refers to the WhatsApp app on your phone not connecting to the company's servers. If your account has been deleted, you'll likely encounter the sign-in screen when you open the app. If this happens, you can re-register your account by signing in with your mobile number, and the app will automatically fetch any older WhatsApp account data present on your phone.
Related: How to Set Up Two-Step Verification in WhatsApp
"Have you tried turning it off and on again?" These words of wisdom apply to WhatsApp as well. Many of the app's minor issues can be fixed by simply restarting it. But to do that, you'll first have to close the app properly. Merely pressing the home button or navigating out of the app doesn't always close the app.
To ensure WhatsApp is no longer active, open the multitasking screen or app switcher on your phone and then swipe WhatsApp away. This will shut down the app. Now, you can re-open it and try again. If it's working, you are good to go. Else you can also try restarting your phone. It's not the most technical solution in your arsenal, but it just works sometimes. So it's worth a try.
If you are using an unofficial version of WhatsApp and it has stopped working, it's time to install the official app. WhatsApp has been cracking down on unofficial WhatsApp clients for many years, which can result in the unofficial WhatsApp apps not working or your account getting temporarily blocked. Furthermore, if you continue using the unauthorized WhatApp version, the company can permanently ban you from using its service.
Also, as a general cyber hygiene principle, you should avoid using unauthorized versions of any app, unless they come from a reputed source, as they can include malware or other harmful components and steal your data.
If your phone or tablet is using the wrong date or time for your region, you won't be able to download or access media shared on WhatsApp chats. All modern operating systems automatically keep track of date and time thanks to an internet-based time server. But if somehow that option is disabled on your phone, and it has an incorrect date or time, fix it to ensure WhatsApp is working properly.
We have a nifty guide to changing the time and date on iPhone. If you're an Android user, navigate to Settings > System > Date & Time to choose the automatic option or manually set the correct time.
To offer its services, WhatsApp requires access to your phone's data and features, such as contacts, microphone, camera, and location. So if you refuse permission to access this data and features, the app won't work. The same can happen if you initially give permissions and rescind later.
You can use our guides on managing app permissions on Android or iPhone to ensure WhatsApp has all necessary access.
Sometimes you may have trouble contacting specific people on WhatApp while the rest of the app is working fine. In such cases, you have likely been blocked by those particular contacts.
Although WhatsApp won't explicitly tell you that you have been blocked, there are a few indicators for this. For example, you can't see the last seen or online status of a contact who's blocked you in the chat window. Similarly, any messages you send to the contact will only result in one check mark, and you won't see any updates to their profile photo.
While there are other possibilities for these indicators, if you are seeing all the indicators for any specific contact, there is a chance you are blocked.
Related: How to Block Someone on WhatsApp
- Ryan Dube
- Check your phone's internet connection. Very often, people think there's something wrong with their app when in fact their phone isn't even connected to the internet.
- Restart the WhatsApp app. Sometimes, the WhatsApp app itself can get locked or frozen. This makes it appear as though the app can't connect to WhatsApp at all.
- If the problem persists, try clearing the WhatsApp cache. To do this, go into Settings and select Apps. Scroll to WhatsApp and tap to open. Tap Storage, and at the bottom of the screen you'll see Clear Cache.
- Update Your WhatsApp app. Sometimes the WhatsApp team may update the app, and occasionally this could cause issues with people running the older installed versions connecting with the WhatsApp service.
Whatsapp allows users to send and receive messages, photos, and other information and is considered an alternative to text messages or SMS. This heat map shows where user-submitted problem reports are concentrated over the past 24 hours. It is common for some problems to be reported throughout the day. Downdetector only reports an incident when ...
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Make sure you have a good internet connection. Try switching between Wi-Fi and mobile internet. If you have no Wi-Fi or a poor mobile internet connection, try moving to a different location. Read more about problems connecting to WhatsApp.
