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For now, both Virgin Media and O2 will continue to exist separately and together. Will the partnership with Virgin Media impact the customer service I get from O2? No, we’ll still bring you the same level of customer service you expect from O2.
Once you have moved over to O2, you can contact customer services for both O2 and Virgin Mobile by dialling 202 from your Mobile and selecting the appropriate options.
As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof.
Jan 17, 2023 · Virgin Media and O2 merged into one company in May 2021 and has been slowly integrating its offering across TV, broadband and mobile deals. The latest step in this process is all Virgin Mobile customers being moved to O2 Mobile. The first group of customers will be contacted in February, with migrations taking place throughout the year.
Nov 9, 2023 · If you have free calls on your O2 tariff, then it will still be free. I'm sorry to nit-pick here, but I think given the query here, a better phrase would be "if you have an allowance, then 03x calls will be included". The only truly free calls are to 080x numbers.
Jan 12, 2023 · Virgin Mobile customers will be switched to O2 in stages with the first people to transfer across from March 2023. The first letters detailing the changes will be sent out from next month....
People also ask
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What happened between Virgin Media & O2?
Sep 9, 2023 · On 3 Sep I got an email from O2 saying that my £6 bill is overdue. Strange, I thought, Virgin Media specifically told everyone that they have nothing to worry about, everything will be done automatically. I checked their FAQ and it specifically said that they'll take care of the Direct Debit.
