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- The first group of customers will be contacted in February, with migrations taking place throughout the year. The provider intends to have moved all existing and newly joined Virgin Mobile customers to O2 plans by the end of 2023.
Once you have moved over to O2, you can contact customer services for both O2 and Virgin Mobile by dialling 202 from your Mobile and selecting the appropriate options. If you need to speak to Virgin Media customer services in relation to TV, Broadband or Home Phone, you can dial 150 from your Virgin Landline or call 0345 454 1111 from your ...
- Virgin Mobile customers begin move to O2 - Virgin Media ...
From February, the company will start sending communications...
- Virgin Mobile customers begin move to O2 - Virgin Media ...
As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof.
Jan 5, 2024 · Virgin did call me back the following day and was able to better the new customer deal which I ended up taking. They explained that the VM and O2 contracts are completely separated and that I'd need to negotiate with O2 if I wanted to do anything with my mobile contract.
For now, both Virgin Media and O2 will continue to exist separately and together. Will the partnership with Virgin Media impact the customer service I get from O2? No, we’ll still bring you the same level of customer service you expect from O2.
Jan 17, 2023 · Virgin Media and O2 merged into one company in May 2021 and has been slowly integrating its offering across TV, broadband and mobile deals. The latest step in this process is all Virgin Mobile customers being moved to O2 Mobile. The first group of customers will be contacted in February, with migrations taking place throughout the year.
Following Virgin Media and O2’s merger in June 2021, we’ve moving all Virgin Mobile customers over to O2’s range of plans. We started in March 2023 and now most customers have been moved across, benefitting from unlimited texts and voice calls, and either double the data or unlimited data for the same amount of money each month.
People also ask
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Jan 11, 2023 · From February, the company will start sending communications to the first group of Virgin Mobile customers to let them know that their current service will transfer over to a new O2 plan.
