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  1. Once you have moved over to O2, you can contact customer services for both O2 and Virgin Mobile by dialling 202 from your Mobile and selecting the appropriate options.

  2. Will O2 be sharing my personal data with Virgin Media, and will that mean they can now contact me? We'll need to share some information, particularly when you're a customer of both, to try and make things work efficiently for you.

  3. If you want to discuss your discuss Virgin Media products like TV or broadband, you can contact your Virgin Media customer service team. If you want to discuss your O2 mobile products, you can contact your O2 customer service team. You can also visit an O2 store. Find an O2 store

  4. Raise your issue with Resolver. If you’d prefer, you can use Resolver, the free, independent complaints service. Learn more. If we’re unable to agree on a resolution, or we take more than 8 weeks to respond, you may wish to escalate this by contacting the relevant Ombudsman:

  5. Jul 3, 2024 · I recently received an e-mail saying I was Out of Contract and so obviously need to negotiate something new. I currently have Gig1 fibre broadband and Stream (as well as Volt through having a mobile with O2). I also pay for Disney+ and Netflix through my Virgin Media bill. I’d like to be able to somehow get the cost down, especially as I’m ...

  6. When did Virgin Media and O2 merge? Virgin Media and O2 joined forces in June 2021, creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market, all under one roof. Will Virgin Mobile be changing its name to O2, or will there be any other branding changes?

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  8. Tell us what's gone wrong and we'll try to make things better. See how to make a complaint, or take a look at our Customer Complaints Code. Find answers to any question about an order, our products or anything else O2 on our website – or contact our helpful customer support by phone or online chat.

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