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  1. Once you're with O2, you can contact customer services for both O2 and Virgin Mobile by dialling 202 from your mobile; For Virgin Media TV, Broadband or Home Phone queries, dial 150 from your Virgin Landline or call 0345 454 1111 from your mobile

  2. See how to make a complaint, or take a look at our Customer Complaints Code. Find answers to any question about an order, our products or anything else O2 on our website – or contact our helpful customer support by phone or online chat.

  3. Once you have moved over to O2, you can contact customer services for both O2 and Virgin Mobile by dialling 202 from your Mobile and selecting the appropriate options. If you need to speak to Virgin Media customer services in relation to TV, Broadband or Home Phone, you can dial 150 from your Virgin Landline or call 0345 454 1111 from your ...

  4. For now, both Virgin Media and O2 will continue to exist separately and together. Will the partnership with Virgin Media impact the customer service I get from O2? No, we’ll still bring you the same level of customer service you expect from O2.

  5. Virgin Media O2 will be giving millions of its customers more data and extra benefits this year as it begins moving all Virgin Mobile customers over to O2’s range of plans. The move will occur seamlessly and over the air for the vast majority of customers.

  6. Jan 17, 2023 · Virgin Media and O2 merged into one company in May 2021 and has been slowly integrating its offering across TV, broadband and mobile deals. The latest step in this process is all Virgin Mobile customers being moved to O2 Mobile. The first group of customers will be contacted in February, with migrations taking place throughout the year.

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  8. You can also come in store to top up your Pay As You Go account. Or, find out all about Volt - our exclusive offering for both O2 and Virgin Media customers. Pop into your local O2 store today.

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