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  1. Jan 19, 2023 · You can find this in Settings > Update & Security > Troubleshoot in Windows 10. In Windows 11 go to Settings > System > Troubleshoot > Other Trouble-shooters. Run the printer troubleshooter and follow the instructions to fix any problems it discovers. If it does, you should have an online printer again soon enough.

  2. May 1, 2024 · Step 3: Uncheck ‘Use Printer Offline’ Option. Make sure the ‘Use Printer Offline’ option is not selected. This option tells your computer to send print jobs to the printer queue without actually printing them. To uncheck this option, go to Settings > Devices > Printers & Scanners, click on your printer, and select ‘Open queue’.

  3. General troubleshooting. Step 1. Unplug and restart your printer. Sometimes power-cycling your printer can resolve the issue. Turn off your printer and unplug it, wait 30 seconds, plug your printer back in, and then turn the printer back on. Step 2.

  4. Find out how to How to download and install the latest printer drivers. Find out how to set up a default printer in Windows. Find out how to view a printer queue in Windows. If you are having a problem changing your printer "offline" status, go to Troubleshooting offline printer problems.

  5. Power cycle the printer. As with many electronic devices, turning a printer off and on again often fixes problems, including a printer that appears offline. Turn the printer off, unplug it, wait 30 seconds, and plug it back in. Turn it on and try again. If it still shows offline, continue troubleshooting.

  6. Dec 21, 2023 · Windows 11: Press the Windows key + I to open Settings. Go to Bluetooth & devices > Printers & scanners. Select your printer, click More devices and printers settings, then double-click the offline printer. Click Printer on the toolbar and ensure Use Printer Offline doesn't have a checkmark next to it.

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  8. If your printer is still offline, the Diagnose & Fix tool in the HP Smart desktop app can solve issues and automatically maintain your printer’s health. To use Diagnose & Fix: Open or download the application on Windows or Mac. For Windows, select the (wrench) icon in the bottom left corner. On Mac, tap the printer dropdown in the top menu bar.

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