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The customer is always right. Marshall Field used slogans such as "Give the lady what she wants" in his Chicago department store. [1] " The customer is always right " is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon ...
In 1908 César Ritz (1850-1918), the celebrated French hotelier is credited with saying ‘Le client n’a jamais tort’ – ‘The customer is never wrong’. That’s not the phrase that people now remember, but it can hardly be said to be any different in meaning to ‘the customer is always right’. See other phrases that were coined in ...
Oct 6, 2015 · But it turned out that when treated this way the customers nearly always did the right thing. So the policy is practically, “The customer is always right.”. Field died in 1906, and the delay between the earliest citation in 1905 and this passage in 1919 was substantial. Thus, the evidence for this ascription was weak.
We need to address the single most popular false idea bout customer service. No doubt you’ve heard the phrase, “The customer is always right.”. It’s a great slogan, credited to H. Gordon Selfridge, who passed a way in 1947. Mr. Selfridge was one of the earlier successful retailers (initially in England), who later fell upon hard times.
Origin of “The Customer Is Always Right”. The timeless aphorism “The customer is always right” is widely attributed to Harry Gordon Selfridge, the founder of the popular Selfridge’s department store located in London. Wisconsin-born Selfridge introduced the phrase in the early 1900s to encourage employees to prioritize customer ...
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Mar 6, 2018 · There's no conclusive evidence as to who first said "The customer is always right." However, the Quote Investigator website does reveal some interesting possibilities. One contender is the famous hotelier, Cesar Ritz. He is credited with saying "The customer is never wrong," in 1908. Another contender is the Chicago retailer, Marshall Field.
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Oct 28, 2022 · In 1909, American Business magnate Harry Gordon Selfridge, who gained his fortune with a retail store in London that garnered him the nickname “The Earl of Oxford Street,” coined the phrase, “The customer is always right.”. The full quote is, “right or wrong; the customer is always right.”. This delightful phrase soon became the ...
