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The PX (Public Experience) Contact Center manages calls and chats for federal agency customers, including the USAGov program. Live agents answer questions in English and Spanish about government services, programs, and benefits.
The U.S. Citizenship and Immigration Services (USCIS) is responsible for processing immigration and naturalization applications and establishing policies regarding immigration services.
Jan 13, 2022 · A new executive order will put more digital services online with the goal of streamlining how people access them. But some experts warn that the move could create issues for impoverished and other disadvantaged communities.
Sep 18, 2024 · The Department of State is making our new online passport renewal system fully available to the public today, a significant step forward in ensuring that Americans can more easily access passport services.
May 2, 2024 · The Biden administration, in a December 2021 executive order, directed GSA to make USA.gov a “digital front door” for individuals seeking federal services. USA.gov is not only a one-stop-shop for federal services online, but a trusted source of information.
- Jory Heckman
Jeffrey A. Norton, M.D. is the Robert L. and Mary Ellenburg Professor of Surgery and Chief of Surgical Oncology. Dr. Norton is an expert on endocrine and upper gastrointestinal cancer.
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Last week, we shared the strategies people employ when interacting with the government. Today, we’ll detail how people learn to navigate government services and what barriers exist to accessing services. If you’re new to the series, start here.
