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Tell us what's gone wrong and we'll try to make things better. See how to make a complaint, or take a look at our Customer Complaints Code. Find answers to any question about an order, our products or anything else O2 on our website – or contact our helpful customer support by phone or online chat.
- Apple Watch
Get it on O2. Apple Watch is available to O2 Pay Monthly...
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Use your Virgin Media O2 ID. If you've linked your Virgin...
- Visit Our Business Shop
Small Biz Handset: tariffs with 20GB includes 500 UK to EU...
- Payment Support
When a defaulted O2 account is passed to a Debt Collection...
- Checking Your Balance
You’ll need to be registered with My O2 to do this. Not...
- Update on Covid-19
*Eligible for O2 and Virgin Media broadband customers aged...
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Contact O2 today, whatever your query. Contact us from your...
- Big Bundles
If you're new to O2, you'll need to pop into an O2 store or...
- Apple Watch
Once you have moved over to O2, you can contact customer services for both O2 and Virgin Mobile by dialling 202 from your Mobile and selecting the appropriate options. If you need to speak to Virgin Media customer services in relation to TV, Broadband or Home Phone, you can dial 150 from your Virgin Landline or call 0345 454 1111 from your ...
Got a question about our services or need a troubleshooting tip? You might find exactly what you need right here, quickly and easily. You can also check our help pages or learn how to contact us directly further down.
O2 CEO Email Address. O2 and Virgin Media merged in 2021 and Lutz has been appointed as the director of the O2 subsidiary. O2s’ head office in the UK is located in Berkshire, SL1 4DX, their current CEO is Lutz Schüler, you can contact him by sending an email to lutz.schueler@virginmedia.co.uk.
Which customer service team should I contact? Before contacting Customer Service, see if your questions can be answered or problems solved with O2 help or Virgin Media help. If you still need further assistance, get in touch: I'm having issues with my Virgin Media Broadband.
Virgin Media has partnered up with O2, the UK’s favourite mobile network operator – and together, we’re ready to supercharge the UK. We’re two of the UK’s most iconic brands, combining 45.8 million broadband, mobile, phone and home subscribers, and 16,000 employees.
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Contact us. O2 and Virgin Media have come together to bring you better value – find out what that means for your services and who to talk to if you need customer support.