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Sep 29, 2022 · Press Releases. Currys Transforms Instore and Online Customer Experience. 29 September 2022. Currys builds on its legacy to give customers the best of both online and stores. Transformation milestone gives shoppers a more personalised and connected service across all channels. New Colleague Hub gives colleagues greater visibility of the ...
- The Human Element
- Building A Long-Term Relationship
- Tracking Performance
- My Take
The technology is an important part of making this work — including Salesforce Commerce Cloud and Service Cloud, plus integration to other systems using MuleSoft — but the human element is just as important. Currys has invested over £25 million ($31m) in staff development and sees expert advice and guidance as an essential part of its proposition. ...
Building the relationship in the right way is important because Currys wants to establish a long-term relationship with customers. As well as selling new product, the business has a huge repairs operation that completes more than 1.9 million repairs over a year. It also offers trade-in and recycling of redundant equipment. Geraghty comments: A join...
Making sure that the customer experience lives up to expectations is also important. Again, this often means joined-up processes that run across both online and in-store. Currys offers a same-day buy online, pick up in store service, with pickup within 30 minutes if the store has the item in stock, or within 24 hours if it needs to come to the stor...
Plenty of ambition there from Currys to keep on improving the customer experience. My memories of shopping at electronics retailers have not always been happy. But what Currys is now attempting shows how much of a difference it can make through thoughtful adoption of modern connected digital technologies. It's intriguing to see how much it is alrea...
- Phil Wainewright
Currys plc. Currys plc is a leading omnichannel retailer of technology products and services, operating through online and 727 stores in 6 countries. We help everyone enjoy amazing technology, however they choose to shop with us. In the UK&I we trade as Currys; in the Nordics under the Elkjøp brand. In each of these markets we are the market ...
May 13, 2021 · Four brands becoming one means over 300 stores will be transformed, 13,000 colleague uniforms upgraded and over 300 vehicle liveries changed. The transition from Currys PC World, Carphone Warehouse, Team Knowhow and Dixons Carphone to Currys starts now and will be complete by October 2021. Alex Baldock, CEO of Dixons Carphone, said: “Today is ...
Nov 24, 2023 · View all the Black Friday deals at Currys. A couple of our favorite Currys Black Friday deals from today include the new Google Pixel 8 for £599, the Hisense 43-inch 4K TV for £249, and the ...
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