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      • Looks like you’ve logged in with too many incorrect attempts, and the account is blocked. We’ll need to chat to get this fixed. Contact us or dial 611 from your mobile phone. How can I log in if my account has been cancelled? If your account is no longer active, your phone number isn’t either.
      www.virginplus.ca/en/support/faq.html?q=got-questions-about-logging-in-to-my-account-we-got-answers
  1. The My Account app won't work on your phone. But you've got options. Log in below. 10-digit Virgin Plus number or username. If you're on a monthly plan and registered for My Account, you can log in with your Virgin Plus number or the username you created. Whichever is easier for you!

  2. benefits.virginplus.ca › myAccount › logon-smartmyAccount - Virgin Plus

    Forgot password or username? Log in. On Prepaid? Log in here.

  3. If your account is no longer active, your phone number isn’t either. Log in using your username and password instead—and if you forgot your user name, click here to recover it!

  4. MY ACCOUNT. Using My Account is a great way to manage your services on your own time. How to access My Account: Head to virginplus.ca/myaccount and login. For your best experience, visit us on a desktop computer rather than a mobile device. Heads-up! You'll need to register for My Account first.

  5. What info do you need to recover? Choose an option to get started: I forgot my password. I forgot my username. Forgot both? First recover your username, then you’ll be able to reset your password. Continue.

  6. Log in to view your Virgin Mobile Canada account usage and manage your plan.

  7. Heads up! If you don’t have a mobile phone service with us, you’ll need to use your account number to sign up for My Account.

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