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      • If you are having problems logging into your account there is a couple of things to check: Ensure your cookies are enabled. Ensure your tracking is enabled. If you are using an Apple device ensure that Apple’s hide my email function is not enabled. You are entering the correct email address.
      membersupport.red.virgin.com/hc/en-gb/articles/10822187069201-I-can-t-log-into-my-account
  1. The My Account app won't work on your phone. But you've got options. Log in below. 10-digit Virgin Plus number or username. If you're on a monthly plan and registered for My Account, you can log in with your Virgin Plus number or the username you created. Whichever is easier for you!

  2. How can I log in if my account has been cancelled? If your account is no longer active, your phone number isn’t either. Log in using your username and password instead—and if you forgot your user name, click here to recover it!

  3. benefits.virginplus.ca › myAccount › logon-smartmyAccount - Virgin Plus

    Welcome to My Account. 10-digit Virgin Plus number or username. Use a different Virgin Plus number or username. Password. Forgot password or username?

  4. MY ACCOUNT. Using My Account is a great way to manage your services on your own time. How to access My Account: Head to virginplus.ca/myaccount and login. For your best experience, visit us on a desktop computer rather than a mobile device. Heads-up! You'll need to register for My Account first.

  5. What info do you need to recover? Choose an option to get started: I forgot my password. I forgot my username. Forgot both? First recover your username, then you’ll be able to reset your password. Continue.

  6. Jun 18, 2024 · I'm sorry to hear you've been struggling to sign into your My Virgin Media account recently. Have you moved home at all in the last few months? If so, your existing My Virgin Media credentials would no longer work and are not linked with your new account with your new address.

  7. If you are having problems logging into your account there is a couple of things to check: Ensure your cookies are enabled. Ensure your tracking is enabled. If you are using an Apple device ensure that Apple’s hide my email function is not enabled. You are entering the correct email address.

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