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Oct 20, 2023 · Speed problems typically mean a problem with the link between your modem or gateway and Comcast's network. These are often due to poor coax connections or damaged coax cable, usually in or near your home.
- Run A Full Network Test
- Check Gateway Or Router Placement
- Confirm Your Wifi Network
- Use A Single Wifi Name For Your Xfinity Home Network
- Connect High-Bandwidth Devices Through Ethernet
- Check Bridge Mode and Antennae For Third-Party Routers
- Consider A Different Speed Option
- Other Factors That May Impact Wifi Connectivity
- Additional Information
If you have a gateway, you can use the Xfinity app to run a full network testto detect and troubleshoot connectivity issues. The full network test checks your network for: 1. Outages. 2. The speed of the internet connection to your gateway. 3. The strength of the connection to all your devices.
Place your gateway, modem, or router in the most central location of your home, preferably on the main floor instead of the attic or basement. Make sure it's in an upright position at least a couple of feet off the floor and confirm that the coax cable connection is finger tight. Avoid putting your gateway or router in cramped spaces or next to any...
Sometimes you may be connected to your gateway's public WiFi hotspot network (xfinitywifi) or secure hotspot network (XFINITY), which can limit your WiFi speed. Go to the WiFi settings of your personal device to make sure you're connected to your personal in-home WiFi network.
If you have a gateway, you should simplify your WiFi by using a single name and password for your home network. Gateways are "dual band" or “tri band," depending on the model. This means that they broadcast distinct radio bands for their WiFi network — either 2.4GHz and 5GHz bands, or 2.4GHz, 5GHz, and 6GHz bands. Using a single name and password f...
Whenever possible, plugging stationary devices directly into your gateway or router using an Ethernet cable may provide optimal connectivity. For example, it may be ideal for desktop computers, gaming consoles, and video streaming devices to be connected with an Ethernet cable instead of connecting wirelessly, since activities on those devices use ...
If you use your own router along with your gateway, make sure the gateway is in Bridge Mode. Learn more about Bridge Mode. You'll also want to position the antennae of your router so that one is pointing vertically (12 o'clock), and the other one is pointing horizontally (either three or nine o'clock) to broadcast the strongest signal. Note:You can...
If many devices access your home WiFi network at the same time, you may want to consider a higher speed tier to improve your network's performance by increasing your overall bandwidth. We offer several speed options to serve your needs. Visit xfinity.comto see which level of internet service you have and the upgrade options that are available.
Technical limitations of personal devices (e.g., an older phone that can't handle faster speeds, out of date operating systems, etc.).The distance between your personal devices and your gateway, modem, or router.Older devices which could be consuming bandwidth and slowing down your network.Interference from neighboring WiFi networks, especially during peak hours.For more information, refer to Xfinity's in-home WiFi tip sheet. For details about staying connected to your home WiFi network, see how to troubleshoot Xfinity Internet or WiFi connection. If your gateway is several years old, it may be time to upgrade. Find out more about upgrading your wireless network equipment. Visit our Online Support Centerto...
Jan 3, 2024 · Slow speeds on an Xfinity internet connection are often easy to fix. Sometimes, the solution is as simple as moving your router a few feet or restarting your equipment. We’ll give you the details on these quick fixes first.
Sep 2, 2020 · It’s always possible there’s a problem upstream, which you can verify by physically connecting a device (like a desktop or laptop computer) to your modem/router and running a speed test there.
Single device issues are often resolved by updating network settings or restarting your personal device. Check several apps or websites to ensure the connection issue isn’t specific to a single app or website. If it’s specific to one app or website, the problem isn’t with the gateway or router.
Nov 27, 2021 · Over the summer of 2022, I received an email from xfinity that indicated they were increasing my internet speed for FREE (their emphasis). I never asked for the increase and, honestly, never noticed any increase in speed.
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Sep 14, 2022 · My download speed has dropped from 500Mbps+ to less than 100Mbps at the modem. I have done all possible troubleshooting on my end, including speed tests and resetting the modem. I previously was getting 500Mbps+ download in accordance with my plan confirmed with Speedtest.net. Question.
