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Nov 27, 2021 · Over the summer of 2022, I received an email from xfinity that indicated they were increasing my internet speed for FREE (their emphasis). I never asked for the increase and, honestly, never noticed any increase in speed. I’ve had xFinity for over 20 years and have never had this problem before.
- Make Sure Your Preferred Device Isn’T Slowing You Down
- Use Apps That Make Troubleshooting Easier
- Dig Deeper Into Your Modem/Router’S Settings
- UST Your 2.4GHz/5GHz Setup
- Check Your DNS Server
- Visit Your Modem/Router’S Web-Based Configuration
- Consider Adjusting Your Firewall
- Make Sure Your Modem/Router’S Parental Controls Are Off
- Buy A New Router—Or Move It
If you’re experiencing a slow wireless connection or your connection keeps dropping, make sure you’ve tested your wifi on other devices around the same spot. This helps troubleshooting immensely by giving you a clue as to whether your device is to blame—say, a crappy wifi controller on an old laptop—or whether your wireless setup is having issues. ...
I realized very quickly that my usual methods of troubleshooting a router—jumping right into its web-based configuration screen, if it has one—probably weren’t going to be very helpful, as these web-based UIs are generally complicated and perplexing for people who aren’t versed in router-speak. Apps are a little better, but they generally have a lo...
Within that same screen, tap on “Change WiFi Settings Using xFi.” I’m going to assume, for the purposes of this article, that your router can accept this kind of configuring. If not, you have to approach the problem via the web-based method. I’ll get to that in a bit. Tapping on that link loads up a simplified configuration screen for your modem/ro...
Tap on the first option, “2.4 and 5 GHz WiFi.” A 2.4GHz signal generally carries farther, but it can be a lot slower due to wireless interference and the inherent speed limitations of wireless-n. 5GHz can be a lot faster at closer range—and is the only way to get top-shelf wireless-ac speeds. Your router/modem is probably set up to use the same wir...
Odds are good that your modem/router is using Comcast’s DNS, or Domain Name System, instead of a much faster one. You can’t change that here (seeing a common thread?), but you can at least confirm this is the case. Tap on the “DNS Server”option under Advanced Settings, take a look at what’s listed under “Primary DNS” and confirm it’s Comcast’s DNS ...
Pull up a web browser and type in the address for your modem/router’s admin tool—typically 10.0.0.1, but it could vary based on what gear you have. Your login and password should be admin / password, unless you’ve previously changed them. If you have, make your guesses count, because your modem/router will lock you out for a few minutes after a few...
If your cable modem/router, like mine, has a bunch of different options for your Firewall, consider dialing back your security a bitto potentially improve (or allow) connections via whatever software you’re trying to use on your systems. For example: Were I to stick with “Medium,” I’d really be messing up some of my P2P activity, as shown in menu: ...
If, by chance, you accidentally turned them on for any reason, make sure that your router doesn’t have Parental Controls enabled: While I doubt most people have this issue, it’s certainly possible that somerule got activated for home devices and is interfering with your ability to use a certain app or service. It’s a long shot, but it doesn’t hurt ...
Finally, I want to point your attention to the “Bridge Mode” setting (it’s on the first page of options for my router/modem). This turns your modem/router into a simple modem. You’ll then need to connect your ownrouter to it to set up a wireless network, but this could be a great option—one I wholeheartedly recommend as a mini-upgrade—to improve co...
Many factors can impact WiFi connectivity in your home. If you’re having WiFi performance symptoms, use Xfinity Assistant from your computer, the Xfinity app from your mobile device, or you can follow the methods below.
Jan 3, 2024 · Slow speeds on an Xfinity internet connection are often easy to fix. Sometimes, the solution is as simple as moving your router a few feet or restarting your equipment. We’ll give you the details on these quick fixes first.
Oct 19, 2022 · Comcast announced that it's boosting the speed of most Xfinity internet plans this week, with over 20 million subscribers expected to benefit. The speed increase is significant even on...
Mar 30, 2022 · The throttling of your Xfinity internet connection can be a result of network congestion, paid prioritization, or if you are accessing forbidden websites or services. If you believe your Xfinity internet connection is being throttled, check if you have exhausted your data cap and try using a trusted VPN to see if your speed improves.
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Oct 17, 2022 · I'm in the process of switching to a local provider with fiber that just expanded to my neighborhood. My download speed is dropping a bit, but the benefits make up for it. Going from 300/10 with a 1.2TB data cap to 200/200 with no data cap, and paying $5/month less.
