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  1. Nov 14, 2024 · Choose the error code or message that appears: 'This device isn't eligible for the requested build.'. 'The required resource can't be found.'. Learn what to do if you see an error code or alert when you use your computer to update or restore your device.

    • Restart Apple Mobile Device Service
    • Fully Quit and Relaunch iTunes
    • Repair iTunes to Default Settings
    • Run iTunes as An Administrator
    • Restart Your Windows PC
    • Change USB Ports and Cable
    • Reset Lockdown Folder in iTunes
    • Reset Location and Privacy Settings
    • Disable Third-Party Antivirus Software
    • Update to The Latest Version of iTunes

    iTunes uses a background process called “Apple Mobile Device Service” to interact with Apple devices you connect to your Windows computer. Restarting it is a quick way to eliminate random glitches that result in the 0xE80000A error. To do that: 1. PressWindows Key + R to open the Run box. 2. Typeservices.msc and press Enter. 1. Right-clickApple Mob...

    Another way to fix iTunes error 0xE80000A is to force-quit and relaunch iTunes. To do that: 1. Right-click the Start button and select Task Manager. 1. SelectMore detailsto expand the default Task Manager view. 1. Under the Processes tab, right-click iTunes and selectEnd task. 1. Continue to shut down any stuck iTunes-related processes—e.g., Mobile...

    If you use the Microsoft Store version of iTunes, try resetting it to its default settings. However, that may cause you to lose various forms of data—e.g., Apple Music downloads. Your iPhone backups will not be affected. If you want to go ahead: 1. Right-click theStart button and select Apps and Features. 1. Scroll down and select iTunes. In Window...

    Running iTunes as an administrator can fix loads of errors and other issues with the application. To do that, search for iTunes on theStart menuand selectRunas administrator. If that fixes error 0xE80000A, consider setting up iTunes to launch with administrative privileges always.

    If the above tips didn’t help, try restarting your PC. That should get rid of minor connectivity issues preventing your iPhone from communicating with iTunes. To do that, open the Start menu and select Power > Restart.

    Malfunctioning or damaged USB ports also result in iTunes errors, so try connecting your iPhone to a different port on your computer. Avoid USB hubs since they don’t provide sufficient power to devices and cause additional issues. While you’re at it, closely examine your iPhone’s Lightning cable and make sure it’s not twisted, frayed, or broken. Us...

    If the iTunes error 0xe80000A persists, rename the folder that stores the authentication information and security certificates of Apple devices on your computer. That forces iTunes to recreate a new folder and helps rule out corruption issues. To do that: 1. Right-click theStart button and select Windows PowerShell (Admin). 1. Copy and paste the fo...

    Obsolete trust permissions in iOS also results in error 0xE80000A iTunes. To clear them: 1. Open the Settings app and tap General >Transfer or Reset iPhone > Reset. 1. Select Reset Location& Privacy. 2. Enter your iPhone device passcode and select Reset Settings to confirm. 1. Connect your iPhone to your computer. 2. Unlock your iPhone and tap Trus...

    If you have third-party security software installed on your computer, briefly pause all protection and check if that helps iTunes connect to your iPhone. If yes, you must use the program’s allow list to stop iTunes from being flagged as a security threat.

    Updating iTunes to its latest version is the best way to resolve persistent bugs, glitches, and incompatibilities that result in error 0XE80000A. The process differs depending on whether you use the Microsoft Store or the standard version of iTunes.

  2. Oct 30, 2024 · If you have a PC, make sure you have the latest version of iTunes or the Apple Devices app. If your device couldn't be restored and you get a message that "an unknown error occurred [error number]," use these steps. If you still see the error, try the steps below.

  3. Feb 15, 2024 · When you use iTunes or the Apple Devices app on your PC to update or restore your iPhone, iPad, or iPod, you might see an alert message that says your computer could not contact the software update server because you're not connected to the Internet.

  4. Mar 19, 2019 · If your iOS device disconnects during the update or restore or if iTunes couldn't tell the device to restore, you might see one of these messages: The iPhone [device name] could not be restored. An unknown error occurred (9).

  5. Dec 30, 2022 · If you see an error code when using iTunes to update or restore your iPad or iPhone, there are a few things you can try to identify and fix your problem. Restore iPhone from iCloud. Backup iPhone to an External Drive with iTunes. iPhone DFU Restore and Recovery Mode.

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  7. If iPhone is displaying “Cannot Connect to iTunes” error message, the problem could be due to outdated Apple Mobile device driver and other reasons.

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