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Oct 30, 2024 · Sometimes, your phone may not connect to cellular data when you need it. Luckily, there is usually an easy fix. This wikiHow article teaches you how to troubleshoot your cellular data not working, featuring expert advice from Phone Repair Specialist James Bell.
- Turn on Mobile Data
- Turn Off Wi-Fi
- Turn Off Airplane Mode
- Enable Data Roaming
- Restart Your Phone
- Update Your Carrier Settings
- Reseat The Sim Card
- Reset Your Network Settings
- Contact Your Carrier
- Backup and Factory Reset Your Phone
The first thing you should do when your cellular data stops working is make sure the ability to receive mobile data is turned on. This option is found in the settings app of most devices—including Apple and Android phones—and is usually called “Mobile Data” or “Cellular Data.” This setting is sometimes accidentally disabled, like when searching for...
Your phone doesn’t use cellular data when it’s also connected to Wi-Fi. That’s a good thing because it saves data on your phone plan. However, it can also create problems when your phone fails to switch back to the cellular data connection after you’ve left the Wi-Fi network. This is typically a problem after you’ve gotten just out of distance from...
If your phone isn’t connecting to your cellular network or Wi-Fi, there’s a good chance Airplane Mode is enabled. Airplane Mode prevents your phone from connecting to any kind of network. It’s also in the quick settings panel of most devices, so it’s easy to toggle for travelers. However, that convenient access can also easily turn on when it shoul...
Data roamingis when your phone leaves your primary carrier’s network and connects to a different one so you don’t lose service. No network covers the entire nation, so the Big Three carriers (AT&T, Verizon, and T-Mobile) formed roaming agreements that allow their customers to use each other’s networks. Data roaming is usually enabled on your device...
When all else fails, sometimes your phone just needs a restart. This will force close all connections to your cellular network and re-establish your settings. This method works well if it’s a temporary software hiccup that’s causing your cellular data not to work.
Just like cell phone companies, carriers also perform updates on their technology. These new carrier updates allow networks to run fast and keep their data secure. While missing one of these updates typically won’t cause your cellular data to stop working, there are exceptions to the rule if the update is mandatory. Carrier setting updates usually ...
SIM cards are the technology that allows your mobile device to connect to its network. While some networks and newer devices use eSIM technology that digitally changes networks, many phones still use the physical card. If you’ve recently installed a new SIM card because you changed networks or are traveling abroad, it’s possible it wasn’t installed...
Resetting your network settings should be one of the last steps you try because it disconnects you from all networks and erases your connection history. After it’s complete, your mobile device will connect to the cellular network automatically, but all Wi-Fi networks, Bluetooth pairings, and VPN information will be erased. The reset network setting...
If none of the previous steps have worked, you should contact your carrier directly for troubleshooting. There could be a network outageor, depending on your plan, you may have run up against a data cap.
This is the nuclear option for phone troubleshooting, but it might be what your device needs. We recommend it only after you have tried all other methods. Resetting your phone should clear out any faulty settings and reestablish all your files to get the cellular data working again. However, it will come at the expense of completely wiping your dev...
- Brad Stephenson
- Restart your smartphone. This is a simple solution, but one that can often fix a variety of tech glitches and bugs.
- Turn off your mobile device. Different than a restart or simply turning your phone’s screen off before putting it into your pocket. A complete shutdown of your iPhone or Android smartphone is worth a try if the restart doesn’t work, as it forces a re-connection to your mobile network.
- Turn off Airplane Mode. Whether in a movie theater or on a plane, don’t forget to turn off your mobile device’s Airplane Mode afterward. This feature could still be turned on if you have no data connection.
- Disable Wi-Fi. This shouldn't happen, but sometimes it does, especially on older iPhone models. Wi-Fi internet has been known to interfere with mobile network connectivity, so turning it off may help you regain your cellular data.
- Quick Ways to Fix Mobile Data Not Working on Android. Before trying some of the more technical fixes, start with these quick and simple fixes that may be all you need.
- Reset or Edit Your APNs. Access Point Names (APNs) are how your mobile network provider connects your phone to the Internet. It sets your phone up with all the crucial settings, like IP addresses and gateways, to get you connected.
- Wipe Cache Partition from Recovery. On your phone, there’s a fair portion of your device’s memory dedicated to the cache – where data for various apps and processes is stored “on the back burner,” activating automatically so that these apps and processes boot up more quickly on your device.
- Reset Your Phone’s Network Connection. A simple and powerful fix for data not working on your Android device is to enter an SCRTN (Special Code to Reset the Network).
May 15, 2024 · Are you unable to surf the internet and use apps because cellular data is not working on your iPhone? Read this guide to fix the issue and get back on the internet.
Mar 25, 2022 · If your Android phone or tablet is losing mobile data connection, then you need to check this article. It shows the 10+ solutions to fix the issue of mobile data not working on Android devices.
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Aug 27, 2024 · There are a few reasons why your phone could be having trouble connecting to your cellular network and getting data flowing. The most obvious reason is that you don't actually have an...
