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Jan 26, 2024 · With Norton / Amazon it looks like the software opens a port via a Norton server – hosted by Amazon. This makes some sense as the only connection accepted by your machine is from the Norton server, with the server doing all the verification / prevention.
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By Mike Moore
published 24 March 2021
Antivirus firm facing lawsuit for auto-renewing subscriptions
(Image credit: Norton LifeLock)
Security giant Norton is facing court action in the UK after claims the firm enforced auto-renewing subscriptions on its antivirus customers.
"It is completely unacceptable that a leading anti-virus software firm has refused to supply all the information we asked for, which is why we’re taking the firm to court," said CMA Chief Executive Andrea Coscelli in a press release.
"Our unprecedented decision in this case reflects the serious impact of Norton’s refusal, which is delaying a CMA investigation intended to protect UK consumers."
The CMA claims that Norton customers had their payment details kept on file by the company, meaning that even when their initial subscription ended, they would then be charged for a new subscription unless they had actively taken steps to cancel their contract.
This may have lead multiple Norton customers to end up paying far more than they expected, or even knew about, with the CMA also looking into whether the company raised prices when a contract automatically renewed.
The CMA says it has requested a swathe of information from Norton concerning these claims, including the company's own research concerning how customers responded to website information on auto-renewal and pricing - but Norton has apparently refused to provide some of the data.
The CMA says it regards this non-compliance from Norton as a breach of its legal obligations, and it will now look to enforce the request for information through the courts - marking the first time the CMA has needed to take this step in a consumer protection case.
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Jul 1, 2024 · Norton 360 chooses sensible defaults for the backup settings, so you can immediately click Save Settings to accept. But you could also dig in to see exactly what Norton wants to do.
If you see a Norton Annual Renewal charge on your card, you must have enrolled to an automatic renewing subscription during an earlier purchase with us. You are offered an option to enroll in an automatically renewing subscription when you buy or renew Norton products from Norton Online Store.
Jun 14, 2023 · Scammers send you an email saying your Norton account is expiring or it is time to renew your subscription. The fraudulent message may ask you to call a bogus customer support number or urge you to click on a link. The goal is to steal your money or personal information.
- Scam emails often look genuine because they may closely copy Norton branding and style. If you are suspicious of the email, you can contact Norton...
- Scam emails can include warnings about expired antivirus settings or an infection on your computer. They can also falsely state your Norton subscri...
- No. Scam emails that include a customer support number will connect you to a scammer. Any information you provide — personal or payment — will...
- You might receive phony scam emails, text messages, and phone calls. Scammers may seek to steal your sensitive personal information or money throug...
- Norton works to block, shut down, and prevent this abuse. Keep in mind, scammers develop new ways to avoid detection and defraud people.
- You can find help by going to this go to this verification link to find out if the email is legitimate. Worth noting: Norton uses email or direct m...
- Some spam emails using Norton, LifeLock, or NortonLifeLock names include offers with fake links to buy or renew antivirus or other security service...
- Be careful when using popular search engines to find customer-support phone numbers. Why? Scammers run advertising or create websites that result i...
- Navigate directly to the Norton or LifeLock member portal to seek tech support. You will never receive an unsolicited call from Norton Support to f...
2 days ago · How do I know I can trust these reviews about Norton? 4,546,779 reviews on ConsumerAffairs are verified. We require contact information to ensure our reviewers are real.
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Contact Norton Support for assistance with Norton products, available via phone and chat support.
