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  1. Internet problems? Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. Control your services. Got mobile?

    • Legal Stuff

      The Virgin Media Standard Terms shall also apply to the My...

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      My Virgin Media app Manage your broadband, TV, home phone...

  2. Having difficulty logging in to your Virgin Media, Virgin Mobile or Virgin Email account? Our troubleshooting guide provides step-by-step help here.

  3. Jul 25, 2024 · Just setting up a new laptop (Windows 11, ASUS Zenbook) and when I try to login to MyVirginMedia, get to the Login-Register page, click Login and it just hangs with the virgin logo looping. both Chrome and Edge are doing same thing.

  4. Aug 17, 2023 · I can see this isn't the first time this has been an issue for My Virgin Media app users. I followed the instructions mentioned by a team member in a previous post (cleared app data and cache, deleted app, rebooted device, reinstalled app) but it's the same issue - "We're setting things up.

  5. Jun 18, 2024 · I'm sorry to hear you've been struggling to sign into your My Virgin Media account recently. Have you moved home at all in the last few months? If so, your existing My Virgin Media credentials would no longer work and are not linked with your new account with your new address.

  6. No worries, we've got you covered! You can access the My Account app 24/7/365 using your phones browser at https://myaccount.virginplus.ca/mobile or you can access your account from your computer or tablet at virginplus.ca/myaccount.

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  8. Mar 22, 2024 · The My Virgin Media app allows you to manage your TV, broadband and home phone accounts. You can view your bills and package details, check your service status, make quick and easy payments, explore exclusive offers from Priority from O2 plus get help and support.

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