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      • If the other programs work and the one you’re trying to watch doesn’t, it may be a problem with that specific video. If this is the case, try again later. Go to Settings and log out of the app. Log in again using your Virgin My Account Username and Password. Disconnect from your current internet connection and re-connect.
      www.virginplus.ca/en/support/tv/troubleshooting-virgin-tv.html
  1. If after rebooting, the V6, TiVo, or TV 360 box is still not working, try running a quick diagnostics check to find the root cause of the issue and how to fix it.

  2. If you have a problem with your Virgin Media broadband, TV or home phone service you can run a check online on our service status page. Head to our page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status).

  3. Jul 23, 2024 · If your TV service stops working in the way you want, our new and improved troubleshooting tool can diagnose and even fix the problem.

  4. Oct 19, 2024 · Up until 3 days ago all my Tv apps worked perfectly. Today none of them are working at all.. Despite turning off my set top box, leaving it for an hour and re-booting nothing changed. I've had to re-register with BBC iPlayer, ITVX, Channel 4, My5, U, You Tube, BBC Sounds and more.

  5. Troubleshooting error codes - TV. Enter the error code or error message that you are experiencing and find the right troubleshooting steps you can follow for fixing it. Close the show you’re currently playing and try opening it again. Try playing another show.

  6. Real-time Virgin Media status, problems and issues. Internet, mobile or cable tv down? We'll tell you what is going on.

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  8. TV box not working as it should? Don’t worry, you’re in the right place to get support or help troubleshooting Virgin TV problems. Setting up Virgin TV. Using Virgin TV. Fixing a Virgin TV issue. Manage an order or appointment.

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