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  1. Your TV box is usually connected to your TV through an HDMI source and if the box is switched on you should see the picture when you scroll to the correct source. To cycle through each source, press the source button on your TV remote (not your Virgin remote). The source button will be labelled Source, AV or Input, or should look something like ...

  2. Jul 23, 2024 · Try our TV troubleshooting tool now . It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area, or if there is a problem with the TV Box itself. All in one super-nifty tool. It’s like a Swiss Army knife for your telly.

  3. You could call us or chat to us online to let us know you have a fault with your Virgin TV service, but the best thing to do is to get help online and run a test on your Virgin TV service. We’ll check your TV service and from there let you know if there are any issues in your area, help you fix any faults we find, and book an engineer if you need one.

  4. Oct 19, 2024 · I have a Virgin Tv 360 box. My Set Top Box . I did not know what Stream was and posted my message there because I thought as my problem related to the streaming services which were not working - namely all my apps - that's where it should appear. Only later did I realise my mistake. The box is connected via wifi.

  5. Why Virgin Plus; Hot Offers; Wanna partner with us? Upgrade your device; Trade-in; SmartCare; Track your order; Top Up Prepaid; Community Forum; My Benefits App; Contest Winners; Contest rules; My Account App; Accessibility Centre

  6. Virgin Media TV help and support. Need some help to install your TV kit? Not sure how to use the Virgin TV remote? TV box not working as it should? Don’t worry, you’re in the right place to get support or help troubleshooting Virgin TV problems.

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