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Unscrew the two small screws and slide out the bottom half of the face plate. You'll see a test socket on the right-hand side. Plug your phone into the test socket and make a call. See if the line rings once and stops, or doesn't ring at all. If you can dial out, the problem’s probably with your internal wiring.
- Service Status
Service status isn’t just a Virgin Media broadband checker,...
- Landline stopped working
My landline has stopped working. It says check phone line....
- Service Status
Feb 28, 2024 · Apologies for the issues that you are having with your landline. We have taken a look in your area and can see that there is an outage in your area that is currently affecting certain services that you are receiving from us. The estimated fix date for this is 29th Feb at 9am, should your phone service not return, please do reach back out to us ...
About our Virgin Landline help and support page. We're here to help get to the bottom of any telephone faults if your landline's not working properly, and get things fixed and working as they should. We understand that having landline faults can be really frustrating, that’s why we’ve provided you with some home phone help and support for ...
Nov 4, 2023 · My landline has stopped working. It says check phone line. It is connected to my hub3 router. I have switched the phone on and off. Removed and reconnected all the cables. Rebooted the router. There are no reported problems locally. I cannot phone Virgin as my phone doesn't work. This coincides with me giving 30 days notice that I am leaving.
Dec 3, 2023 · Further to my last post, @philip1976 I know you've already migrated your line and had it previously working. But you may also look at the phone light on your hub, if you have issues in the future. You can see more about this, here. It's in the part titled 'connecting the adaptor to your phone > can't make calls?' Regards. Lee_R
If you're having difficulty you can complete your purchase by going through chat or giving us a shout at 1-888-285-1913. If you're having problems with your service, you can check for outages and get updates on the current status of the Virgin Plus network in your area. Note: in the event of a power failure, your Virgin Plus services may be ...
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Virgin Media outages reported in the last 24 hours. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. It is common for some problems to be reported throughout the day. Downdetector only reports an incident when the number of problem reports is significantly higher ...
