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  1. The Virgin Media and O2 Communities will be merged at some point. The Virgin Media Community will be re-designed to look like the O2 Community. The O2 Community will introduce staff to answer account issues and moderation will be performed by staff. We’ll then look to merge both communities together and then move over to a new backend.

  2. When your household is with both Virgin Media and O2, you’ll get supercharged speeds, data and WiFi (this is called our Volt benefits). That means double the mobile data on every eligible O2 Pay Monthly plan in your household. You’ll also get a broadband speed boost to the next available level (up to a max of 1Gbps).

  3. Jan 17, 2023 · The provider intends to have moved all existing and newly joined Virgin Mobile customers to O2 plans by the end of 2023. Virgin Mobile and O2 have committed to setting out exact details and the process to customers at least 30 days ahead of their migration. The vast majority of customers will not need to replace Sims, port phone numbers or ...

  4. Once you have moved over to O2, you can contact customer services for both O2 and Virgin Mobile by dialling 202 from your Mobile and selecting the appropriate options. If you need to speak to Virgin Media customer services in relation to TV, Broadband or Home Phone, you can dial 150 from your Virgin Landline or call 0345 454 1111 from your ...

  5. You meet an automated answering machine that asks you whether it's about a new O2 contract or the old Virgin Media, and when you choose O2, it only offers you to pay your debt, without any way to speak to a real person. I tried chosing the Virgin Media option and was transferred to someone in the Virgin Mobile department.

  6. Jan 6, 2024 · Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with WiFi Max at no extra cost ; (3) Double the O2 mobile data for ...

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  8. Nov 9, 2023 · on ‎09-11-2023 16:17. @Gareth_L wrote: Just so you know our 0345 number is charges the same rate as calling a landline number. If you have free calls on your O2 tariff, then it will still be free. I'm sorry to nit-pick here, but I think given the query here, a better phrase would be "if you have an allowance, then 03x calls will be included".

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