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Nov 12, 2024 · Virgin Media’s social tariff isn’t very good value, costing £15 per month for quite a slow 15Mbps connection. By comparison, BT and Hyperoptic charge the same monthly price for 36Mbps and ...
- Our Verdict: Very Good
- Customer Ratings
- Broadband Packages
- Broadband Speeds
- Pricing
- Customer Service
- Router and Installation
We've rated Virgin Media broadband four out of five stars for its fast speeds, availability, and flexible package options. Why not five out of five? Well, we'll get into that further down, but primarily it's because it's no longer the fastest provider (unless you count its new Gig2 package which is only availably to a tiny percentage of households)...
We interviewed 6,000 household broadband decision makers. This is how Virgin Media broadband customers rated their service: View the full survey
Virgin Media M50 broadband
With an average download speed of 54Mbps, Virgin’s entry-level speed is comparable to the top speeds available with BT Fibre 1, and considerably faster than the 36Mbps entry-level speed offered by BT and most other broadband providers. A download speed of 50Mbps is ideal for small households with only a handful of devices online. It comes with an average upload speed of just 5Mbps however, which, although perfectly sufficient for most homes, might not be enough for a home business, home worke...
Virgin Media M125 broadband
A step up from M50 brings you to Virgin’s M125 package, with average download speeds of around 132Mbps. This is an ideal speed for households that want that little bit extra, and that have up to ten devices connected to the internet. Its accompanying upload speed is also better, with 10Mbps rather than the 5Mbps that comes with the M50 package. Remarkably, in spite of offering double the speed, it can sometimes cost less than the broadband-only M50. It's also available with a phone line, alon...
Virgin Media M250 broadband
Busy with more people requiring an internet connection will benefit from the faster speed that comes with M250. Averaging 264Mbps, the M250 offers the reassurance that there will be no complaints from teenagers regarding internet slowdown. Gamers in the family will also be pleased with the 20Mbps upload speed and the Hub 3 router should keep everything online without issue. Capable of downloading an HD film in around three minutes, obviously Virgin’s M250 costs a little more than the M125, wi...
Regardless of the recent expansion of the Openreach Full Fibre network, Virgin Media is still winning relative to the top speeds offered to most of the country by the likes of BT and Sky. And even Virgin Media’s slowest broadband, the M50 package (54Mbps) is faster than many ‘superfast fibre' deals from other UK providers. Any Virgin Media broadban...
Each broadband provider in the UK tends to have its own way of drawing in new customers. In Virgin Media’s case, it's not usually the sort of cashback or voucher deals you often see with BT, Sky and TalkTalk. Instead, Virgin usually tempts new recruits with a bill credit, meaning your first few bills are waived or reduced. That's often the case for...
It should be noted that our survey is a couple of years old now, and that Ofcom's more recent assessment of Virgin Media's customer service performance isn't all unicorns and rainbows. While a very high percentage (compared to other providers) say they're satisfied according to Ofcom's latest report (May 2023), Virgin Media had the highest percenta...
In our opinion Virgin Media’s routers are pretty impressive. All broadband customers get the same router, the WiFi Hub 3, with the exception of Gig1 Fibre Broadband customers who will receive the WiFi Hub 5, which is being rolled out in some areas but not others at the time of writing. Customers wishing to upgrade to Gig1 will be issued with a new ...
- Dan Howdle
Aug 22, 2024 · I didn't want a virtual operator as from experience there are some drawbacks, so it had to be O2, Vodafone, EE or Three. To cut a long story short, I finally found O2's Classic PAYG which charges 3p per call, 2p per text and 1p per MB. You have to make a chargeable activity, i.e. use some credit, every six months to keep your numnber.
Jun 7, 2023 · Its cheapest, entry-level broadband package, M50, has average download speeds of a quite impressive 50Mbps. Meanwhile, the fastest of the fast, Gig1, has 1,130Mbps. The other good news is that you can depend on it, too. Virgin Media boasts a recorded 99.88% reliability rating on its network.
- Charlotte Burns
Jan 30, 2024 · Virgin Media are one of the biggest providers in the UK for a reason. They offer some of the fastest speeds around and have multiple packages suitable for all needs. With many offers running on all their packages, Virgin Media offers great value for money. Compare deals online. or call 020 4525 0220. Check out our review of Virgin Media Broadband.
Nov 4, 2024 · Mega Volt customers should be provided with Virgin Media's latest broadband router, the Hub 5. The Hub 5 supports dual-band WiFi 6 and Intelligent Mesh, which is used by the Wifi Max guarantee and WiFi boosters. Overall, the Virgin Media WiFi Hub router is one of the best routers offered by broadband providers as part of the package.
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Nov 8, 2024 · In terms of average download speed, Virgin Media is also faster, offering an average download speed of 137 Mbps compared to O2 Broadband's 12 Mbps. This is an approximate 1046% increase in download speed with Virgin Media, suggesting that users may experience faster download times with Virgin Media. A similar pattern is observed for the average ...
