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Nov 12, 2024 · If you’re considering Virgin Media for your next broadband provider, our review will help you decide if the provider is right for you and your household. Virgin Media broadband customer...
- Our Verdict: Very Good
- Customer Ratings
- Broadband Packages
- Broadband Speeds
- Pricing
- Customer Service
- Router and Installation
We've rated Virgin Media broadband four out of five stars for its fast speeds, availability, and flexible package options. Why not five out of five? Well, we'll get into that further down, but primarily it's because it's no longer the fastest provider (unless you count its new Gig2 package which is only availably to a tiny percentage of households)...
We interviewed 6,000 household broadband decision makers. This is how Virgin Media broadband customers rated their service: View the full survey
Virgin Media M50 broadband
With an average download speed of 54Mbps, Virgin’s entry-level speed is comparable to the top speeds available with BT Fibre 1, and considerably faster than the 36Mbps entry-level speed offered by BT and most other broadband providers. A download speed of 50Mbps is ideal for small households with only a handful of devices online. It comes with an average upload speed of just 5Mbps however, which, although perfectly sufficient for most homes, might not be enough for a home business, home worke...
Virgin Media M125 broadband
A step up from M50 brings you to Virgin’s M125 package, with average download speeds of around 132Mbps. This is an ideal speed for households that want that little bit extra, and that have up to ten devices connected to the internet. Its accompanying upload speed is also better, with 10Mbps rather than the 5Mbps that comes with the M50 package. Remarkably, in spite of offering double the speed, it can sometimes cost less than the broadband-only M50. It's also available with a phone line, alon...
Virgin Media M250 broadband
Busy with more people requiring an internet connection will benefit from the faster speed that comes with M250. Averaging 264Mbps, the M250 offers the reassurance that there will be no complaints from teenagers regarding internet slowdown. Gamers in the family will also be pleased with the 20Mbps upload speed and the Hub 3 router should keep everything online without issue. Capable of downloading an HD film in around three minutes, obviously Virgin’s M250 costs a little more than the M125, wi...
Regardless of the recent expansion of the Openreach Full Fibre network, Virgin Media is still winning relative to the top speeds offered to most of the country by the likes of BT and Sky. And even Virgin Media’s slowest broadband, the M50 package (54Mbps) is faster than many ‘superfast fibre' deals from other UK providers. Any Virgin Media broadban...
Each broadband provider in the UK tends to have its own way of drawing in new customers. In Virgin Media’s case, it's not usually the sort of cashback or voucher deals you often see with BT, Sky and TalkTalk. Instead, Virgin usually tempts new recruits with a bill credit, meaning your first few bills are waived or reduced. That's often the case for...
It should be noted that our survey is a couple of years old now, and that Ofcom's more recent assessment of Virgin Media's customer service performance isn't all unicorns and rainbows. While a very high percentage (compared to other providers) say they're satisfied according to Ofcom's latest report (May 2023), Virgin Media had the highest percenta...
In our opinion Virgin Media’s routers are pretty impressive. All broadband customers get the same router, the WiFi Hub 3, with the exception of Gig1 Fibre Broadband customers who will receive the WiFi Hub 5, which is being rolled out in some areas but not others at the time of writing. Customers wishing to upgrade to Gig1 will be issued with a new ...
- Dan Howdle
Jun 7, 2023 · If you want ultrafast broadband and you want it where you are, chances are you need Virgin Media. Since it runs on its own network too, Virgin Media may be a good bet if you experience iffy broadband on Openreach-based providers (such as BT, Sky, or TalkTalk).
- Charlotte Burns
Our impartial review of Virgin Media's cable broadband, TV, and home phone services. Find out what it's like and how it compares to other providers.
- Kim Staples
Jan 30, 2024 · Virgin Media and O2 merged back in June 2021 to create Virgin Media O2, allowing the two companies to offer their services together. What this means is that there are a number of Virgin Media broadband and TV packages that also include O2 mobile services.
Nov 8, 2024 · When it comes to the overall performance score, Virgin Media outperforms O2 Broadband, with a score of 59 versus O2 Broadband's score of 15. This indicates that Virgin Media may provide a more reliable and efficient internet service, taking into account a wide range of factors.
People also ask
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May 30, 2022 · If you’re in the market for both a broadband connection and a new SIM card for your mobile, Virgin Media offers a range of Volt broadband plans. Alongside your broadband service (and TV if you choose it), you’ll get an O2 SIM card included on your plan.
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