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When we work out our prices, we use the December CPI rate published in January. For December 2023, the CPI rate was 4.0%. This means that the majority of our customers will see a price increase of 7.9% (which is 4.0% plus 3.9%), or around £3 per month on average. These price changes take effect on or after the 31 March 2024.
- Understanding Your First Bill From Ee
Your monthly plan charge: this is the standard monthly cost...
- Can I Choose Online-Only Or Paper Bills
It costs £3 a month to get your EE Broadband bill sent to...
- View Your Ee Broadband Bill
If you recently switched/moved from BT Broadband to EE...
- My Broadband Bill is Higher Than Usual
a charge for engineer work like connecting a new line;...
- Understanding Your Bill After an Upgrade
a charge for your new price plan, number or line, equal to...
- About Annual Price Changes
For more details, see our price guides. If you don’t change...
- Understanding Your First Bill From Ee
- Out of Allowance Data
- Call Return
- Call Divert
- SERVICE CHARGES
- Voicemail charges whilst travelling
- Terminating your agreement with us
You’ll get a data allowance with your price plan, if this runs out before the end of your bill period, you can buy an Add-On to let you carry on using the internet. Your data allowance will reset at the start of the next bill period.
You can return a call directly from your voicemail just by selecting ‘#’ once you’ve finished listening to a voicemail message. Roaming rates apply when accessing your voicemail service whilst abroad. Standard rates apply when using Call Return whilst abroad.
Call divert is a feature which lets you divert your incoming calls to a different number. Calls diverted from your number are included in your allowances where the diverted to number would have ordinarily been included in your allowance. Standard call rates apply to calls diverted to outside of allowance calls.
* Payments are required to be made by Direct Debit. In the event of a Direct Debit failure, or payment of the bill is not made, a non-payment fee of £5 will be charged to the account. ** These prices will not increase each year by the Consumer Price Index rate of inflation published in January plus 3.9%. These prices may increase from time to time....
Standard roaming rate apply when calling into your voicemail service whilst abroad. For further details on call costs whilst roaming please refer to the help section of our website, ee.co.uk If you connect to a local Wi-Fi service on your mobile phone while you’re abroad, you won’t use any of your Data Roaming Add-Ons while you’re using it. Charges...
You can terminate your agreement with us at any time, for more information on how to cancel your contract, please see our website here. If you are terminating whilst you are within your existing minimum term, an early termination charge (ETC) will apply. We calculate an early termination charge (ETC) like this: We add together all outstanding month...
For more details, see our price guides. If you don’t change contracts, then the old system of an increase based on the variable Consumer Price Index (CPI), plus 3.9% will still apply. For example, in 2024, the CPI rate that we used to calculate our price change was 4%, so the total increase was 7.9%, based on the previous method.
For new and re-contracting mobile customers we expect this increase to be from £1.50 (for Sim Only and Airtime, for example), and for broadband customers £3. Until then, we continue to follow the existing rules, with our annual March 31 st price increase of CPI + 3.9% going ahead as per normal. With the CPI inflation rate being announced ...
Feb 28, 2022 · In short, EE users whose contract began after August 31, 2020, or started after September 1, 2020 but will finish before April 2022, will see the price change come into effect by March 31 2022.
Feb 23, 2022 · In a message sent to customers, EE explained: "For example, a £25.00 price plan will increase by £2.31 a month. Your out-of-bundle charges and other add-ons will also increase in line with the ...
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Jan 24, 2022 · Virgin Media and O2 O2's price increases on Airtime will increase by the RPI plus 3.9% to cover the increased costs of O2's network. Any customers who signed up before March 25 last year will ...
