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  1. Use the same sign-in information you use for your online banking services. None of your information (e.g. financial, banking) will be shared with the NSLSC. Your Sign-In Partner will not know which government service you are using. You will temporarily leave the NSLSC site to use your Sign-In Partner.

  2. Please be extra vigilant when receiving communications that appear to be from the National Student Loans Service Centre (NSLSC). Protect yourself from potential scams or fraudulent activities. Note that we will never ask for payments via credit cards, gift cards, or cryptocurrency, initiate contact with you offering to pay off/forgive your loan or threaten you with arrests.

  3. Please be extra vigilant when receiving communications that appear to be from the National Student Loans Service Centre (NSLSC). Protect yourself from potential scams or fraudulent activities. Note that we will never ask for payments via credit cards, gift cards, or cryptocurrency, initiate contact with you offering to pay off/forgive your loan or threaten you with arrests.

  4. Yes, making lump sum or one-time payments on top of your regularly scheduled payments is a great way to get ahead on repaying your student loan. To make a payment, log in to your NSLSC online account, click My Account and select Make a Payment. For additional ways to make a lump sum payment, visit Payment Method Options.

  5. You can submit a complaint to us by phone or by mail using the contact information above. Please include your student loan number and contact information in your letter. Date modified:

  6. Enter your current NSLSC online account username and password OR enter your Social Insurance Number and date of birth. Generate a secure access code and have it sent to the email address on your account. This code is valid for only one hour (if your code expires, you must generate a new one). Create new login credentials.

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  8. Both of these services ensure that your personal information is protected and that you have secure access to loan information and services through your NSLSC account. None of your online banking information will be shared with the NSLSC or the government. As part of this registration process, you will enter your 10-digit MSFAA number.

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